Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ian Narbeth
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Sign Up11:00 AM, 7th February 2023, About 2 years ago
Dear James
You are seeking detailed legal advice on a complex matter. Even if we on this site can provide some help, you still need someone to review the documents and advise you.
You say that your solicitor is "so busy that it’s hard to ask them anything". I suggest you make a nuisance of yourself by calling and emailing. They may respond to get you off their back. If the solicitor is a junior solicitor or junior partner then, if necessary, go over their head and insist on proper service.
That said and without the benefit of full facts, but with over 30 years experience as a landlord and as a lawyer, the quick and dirty answer to your situation is: be grateful if you can get the tenant out relatively quickly and you may well have to write off most if not all of the arrears apart from the deposit and also the abortive sale costs.
If agents drafted the renewal lease, they ought to have insisted on the guarantor signing again. If the first lease was properly drafted then the guarantor would have remained liable when the tenancy became periodic. Renewing without the guarantor may (and I stress that it is not certain) demonstrate negligence on the part of the agents or whoever arranged the signing of the second AST.
Ian Ian
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Sign Up11:27 AM, 7th February 2023, About 2 years ago
Hi Ian,
Thank you for your comments and thoughts, and no I didn't make myself a nuisance by what you believed, I just asked them once, it's just the way they responded. ( No money no talk )
Yes, it's a complex matter and that's why I ask people on this forum, hoping I can see some lights.
I was taught, raised, and educated that there is justice in this country and I am not seeking anything extra but a fair judgment from Lady Justice.
Well, I guessed that the letting agent might make a mistake about the guarantor on the periodic agreement, It's my bad luck again then.
Thank you so much!
Susan Bradley
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Sign Up11:43 AM, 7th February 2023, About 2 years ago
Just be grateful to get the place back. I have been through this twice and had to write off arrears and legal fees both times. You are chasing people with nothing and will just give yourself a few more weeks of upset. Pit it down to experience and if you stay in this business try to be a little more selective next time.
DPT
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Sign Up12:09 PM, 7th February 2023, About 2 years ago
You've made a number of mistakes:
1. There is no need to 'renew' a tenancy agreement. Its almost always better for the landlord to allow it to go periodic in case they need to serve notice.
2. Break clauses are often poorly drafted and either do nothing or not what was intended. See point 1
3. Its unlikely that a guarantor agreement will survive a replacement tenancy, although if correctly drafted, it may be possible for them to survive the transition to a periodic tenancy - see point 1.
4. A s21 notice does not end the tenancy and does not compel the tenant to leave, so advertising the property for sale was premature.
5. Unless you've used a specialist housing solicitor, there is a reasonable chance that the one you've retained will get things wrong as its a complex area. Unless the correct s8 form has been issued it will be a failure. If you've used ground 8 then unless the tenant is in 2 months arrears at the time of both the notice and the court case, the notice will fail. If you've used other grounds, they will be discretionary and the claim will likely fail
MCOL is a claim that you will make against the tenant for money, although whether you get any will depend on whether they have any. A CCJ is what the court issues to require the tenant to pay you the money if you're successful.
You can ask the judge for the court fees, but they don't always award them. You've no chance of getting the costs of the aborted sale as that was your fault.
Judith Wordsworth
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Sign Up12:18 PM, 7th February 2023, About 2 years ago
1) Should not have issued a 2nd AST but let it roll on to a monthly periodic tenancy. But to answer if you issued a new AST in June 22 then depending on how your Guarantor Agreement was worded (and it should state current and subsequent renewals) you should have re-issued the Guarantor Agreement and re-done credit checks. Was the Guarantor a homeowner? If not they should be.
If your original Guarantor Agreement covers renewals then contact the guarantor. If no joy then can issue a MCOL against the guarantor as well as the tenant. Obviously if you get the money from either then a certificate of satisfaction to both of them via the court.
2)What’s the difference between CCJ & MCOL? A MCOL will give the person you are claiming owes you money a CCJ. A CCJ as a result of going to court for a Possession Order AND and Money Order will also give the tenant a CCJ IF they don't pay off
the Money Order as per the terms of the judgment.
3) If you are referring to what can you use the deposit for this is good https://www.otssolicitors.co.uk/news/what-can-landlord-deduct-from-tenants-deposit/
Ideally your tenancy agreement should have also identified what the deposit can be used against.
4) Yes. S21 and S8 solicitors’ fees and the court fees AND interest (usually 8%)
5) No. You took the risk that the tenant would move out. But you may be able to use abortive legal costs in your CGT allowance calculations when you do sell.
6) You did a credit reference check on renewal? Did you do the property inspections - are his goods (not anything that the tenant can use in the course of employment eg phones, computers, car etc etc) worth anything? Is the tenant employed? If so you could ask the court to make the Money Order (or if you have to wait for a Bailiffs Order) an attachment to earnings, but might not get it or would get a silly monthly amount.
Welcome to the joys of Landlording.
Downsize Government
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Sign Up13:04 PM, 7th February 2023, About 2 years ago
Reply to the comment left by David at 07/02/2023 - 12:09
Great response David.
Is there a downside to having a period tenancy?
Some banks and insurance companies want you to have an AST?
(Is a periodic tenancy compatible with that?)
With a periodic tenancy do the tenants only have to give one month's notice?
northern landlord
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Sign Up13:09 PM, 7th February 2023, About 2 years ago
Reply to the comment left by Susan Bradley at 07/02/2023 - 11:43You are right. Theoretically a landlord has redress against tenants for rent arrears, damage, legal costs etc. but good luck getting it. Mostly you just have to suck it up and be grateful you have your property back. You might have a CCJ but the tenants will just vanish. You can pay somebody to find them but they won’t have any money. They might agree to pay you back in installments but probably won’t keep the payments up. A CCJ lasts a while. I was advised that it might be better to wait a few years until the ex-tenant has relaxed acquired some assets you can go after or is settled in a job and you can get an attachment of earnings. In the end I didn’t bother and I don’t think I am alone in doing this. Life is too short. Talking about redress for damage a few years ago the police smashed in a tenant’s front door during a drugs raid (the tenant got 4 years subsequently). The police policy in my area is that they won’t pay for the damage if they actually find the person they are after in the house (is this the same in other areas?). It’s as if as a landlord you are punished for unwittingly harbouring criminals! In a twist to this story the tenant’s girlfriend was still in the house and she arranged via “contacts” to have the UPV door and surround replaced next day far quicker than we could have arranged it. We still evicted her using a section 21. Once she was gone we had a succession of neighbours asking us if the tenants were really gone as they had been kept awake by the numbers of “visitors” turning up at all hours. The neighbours had nobody to complain to as they didn’t know who the landlord or agent were and they were frightened to make a complaint to the police for fear of repercussions. Most evictions for antisocial behaviour are currently done via Section 21. When this shifts to section 8 who will provide proof of anti-social behaviour and what level of proof will be required?
Ian Ian
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Sign Up13:34 PM, 7th February 2023, About 2 years ago
Reply to the comment left by Susan Bradley at 07/02/2023 - 11:43
Thank you, will consider that.
Ian Ian
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Sign Up13:35 PM, 7th February 2023, About 2 years ago
Reply to the comment left by David at 07/02/2023 - 12:09
Got it, understand, cheers!
Ian Ian
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Sign Up13:38 PM, 7th February 2023, About 2 years ago
Reply to the comment left by Judith Wordsworth at 07/02/2023 - 12:18
Yes, I found the AST wording '' For the avoidance of doubt, the guarantor obligations under this guarantee continue during any periodic tenancy
(including statutory periodic tenancy) and includes any rent increases and includes any re-grant of a tenancy.
The guarantor may not revoke this guarantee (whether during the fixed term or during any periodic tenancy) by
notice or otherwise, unless a new suitable guarantee is provided to take effect from the time this guarantee is
revoked''
Sounds like I can ask the guarantor too!