Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up21:26 PM, 10th November 2014, About 10 years ago
Reply to the comment left by "Mark Alexander" at "09/11/2014 - 10:33":
We have used Nuaire positive input ventilation systems 20 for years. They were the original innovators and still supply the best units.
Any competent electrician can fit a Drimaster in a morning (including reading the instructions and tea breaks!).
They honour the 5 year manufacturers guarantees without quibble.
NB I don't work for and am not paid by Nuaire Ltd but I like their style ......just an honest opinion..
Stephen
All BankersAreBarstewards Smith
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Sign Up21:28 PM, 10th November 2014, About 10 years ago
David - folks here are simply giving the original poster some ideas based on their own problems, which may or may not be helpful.....
"independent and experienced surveyor " hey ? I wonder if you are a surveyor.....
Quite frankly I would rather start from the basis of apocryphal suggestions from other people who have had similar problems, and have nothing to sell me, then go to the professionals with nothing to guide me ...
Having posted on here for advice from others at least OP now has the benefit of some of the possible problems/solutions before going to a professional.
You may be a perfectly ethical and moral professional... there are many who are not.
Mark Alexander - Founder of Property118
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Sign Up21:42 PM, 10th November 2014, About 10 years ago
Reply to the comment left by "Stephen Linley-Shaw" at "10/11/2014 - 21:26":
That's very interesting a comforting feedback because Nuaire approached us recently to discuss sponsorship opportunities.
.
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Sign Up8:28 AM, 15th November 2014, About 10 years ago
Self Help. Buy a cheap humidity meter on line. Even the £5 models are usually accurate to +- 3 or 4%. When next viewing the property leave the unit on for 5 minutes and take a reading. if over 65% condensation is inevitable.
This advice is a little simplified......humidity can be low in the day time and normally is at it's highest about 4am.
This data will CONFIRM to you and the tenant that the air is wet and this is the source of the damp problem.
Data loggers can be used - they are expensive and very accurate.
Confirming a diagnosis will not make the condensation go away........and will not placate tenants. Building works rarely help!
To control damp you need expert help. My staff at Dryhomes know their stuff.
Peter Wood (alias Hawkeye)
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Sign Up9:41 AM, 15th November 2014, About 10 years ago
There's really good food for thought here and suggestions that you may have not contemplated, and I would like to add another ..... it is a plug (but not for me!)
Are you aware that building Thermography and it's use to help pinpoint the point of entry and to trace the flow of damp, and will provide visual evidence of the problem.
It's non-invasive (but there is a cost), but is more than worth it to truly locate what / where your problem is, as well as give peace of mind, as to where work really need to be done, with the added benefit of being able to show the visual results tenants, insurers, surveyors or third party remediation specialists. ... and if required, a 2nd survey sometime post repairs would confirm if now all OK.
I've forwarded this question to ScanTherm, in Tonbridge, Kent whom I have asked to comment directly, as not sure where your problem property is located.
For the record, I specialise in Hi-level Photo - Video - InfraRed visual surveys of buildings to 24m (7/8 storey level!), great for landlords with multi-occupancy or tall properties ..... all without the expense, time and cost of inspection scaffolding.
Please excuse the last plug, but many people, landlord, solicitors, building surveyors just do not know that we do exists and how we can help.
... anyway I trust you do cure your damp problem, and I'm sure somewhere on this forum, lies the solution.
Mark Alexander - Founder of Property118
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Sign Up10:28 AM, 15th November 2014, About 10 years ago
Reply to the comment left by "Stephen Linley-Shaw" at "15/11/2014 - 08:28":
Hi Stephen (and Peter)
Have you considered upgrading your member profile to business sponsor status?
Please see >>> http://www.property118.com/business-sponsorship/
Also note our "House Rules" on the linked page please.
.
Peter Wood (alias Hawkeye)
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Sign Up10:52 AM, 15th November 2014, About 10 years ago
House rules, OOOps ! On first posting as well.
Mark Alexander - Founder of Property118
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Sign Up11:29 AM, 15th November 2014, About 10 years ago
Reply to the comment left by "Peter Wood (alias 'Hawkeye')" at "15/11/2014 - 10:52":
No worries Peter. I have not moderated the post as it was your first and was in context and well intentioned. You were not to know but you do now 🙂
Welcome to Property118 🙂
.
Ramesh Chhatralia
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Sign Up23:13 PM, 16th November 2014, About 10 years ago
Hi Andy
Working in the building industry for over thirty years we have come across all kinds of damp issues with a variety of building built from 1800's to 1960-70's and yes some modern buildings as well.
Quoting : 'built 1888 which was later fitted with a dpc (drilled into brick) but I’m not sure how long ago this was'
Many buildings built upto 1930's had slate as a damp-proof course built into the external walls. Due to movement theses would crack and the damp would penetrate and rise in the wall. Also, if there are solid floors the damp poof membrane would not have been laid and this the damp on the walls would find its way at the junction of the walls and the floor.
Use this link for advise on damp-proof injection making sure that it is not bridged by internal and external plaster.
http://www.dampness-info.co.uk/index.html
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Quote: 'we hooked off old damp plaster, allowed an industrial dehumidifier to dry out the walls before having re plastered etc'
Looks like the guys did not either use the correct water-proofer in the render mix or never used a water-proofer. In all plastering work, new and re-plaster we have always insisted the plasterer uses a propriety water-proofer in the mix to future proof the walls against damp. Here the link to the right water-proofing systems:
http://gbr.sika.com/en/solutions_products/solutions-for-projects/e-house.html
We have used this product very effectively esp for basements:
http://www.vandex.com/old-building-refurbishment/
--------------
Quote : 'the wall is extremely thick and is showing damp patches on the wall which rises higher than rising damp'
As above
--------------------------------
Quote : 'We capped off the chimney and pointed the top to stop water from getting in so this water may just be trapped in the wall.'
The chimney flue needs to breathe otherwise it will cause condensation. The top must be capped off with a chimney pot flue vent or a cowl and not simply blocked off and cemented. The chimney breast in the room must have a vent. Also, it is advisable to have the flue swept and all the deposits at the bottom cleared before closing off the fireplace.
Here's how the caps/cowls looks like:
http://www.travisperkins.co.uk/Search?pagesize=10&pagenumber=1&emptycat=&search=chimney%20cowls&sortby=&modifiedterm=
-----------------
Quote: 'around the window white salts are appearing and this wall is damp also with crumbling plaster, the external wall is rendered so I’m not sure if the rendered external wall is causing a problem?'
As the building was built in 1888 the walls would be solid brick or stone walls. First, check that the builders have not used bonding in any of the external walls., The bonding acts like a sponge and simply sucks the damp from the outside through the external plaster cracks, pointing and the bedding. This would react with the paint and cause the sulphation. Same can happen with cavity walls where the cavity gets bridged by cement while building.
Check the external render for cracks. These need to be chased out and fixed properly. We use the"vandex" plugging compound to fix this.
Here a link to some excellent info on treating damp:
http://www.dampness-info.co.uk/diagnose.htm
You also need to check all the gutters and downpipes for leaks. Esp in old buildings we have found the the cast iron downpipes are fixed to the wall with metal spikes which tend to rust and rain water can easily penetrate through the gaps.
Also, old buildings have windows which are draughty and with no background ventilation. This causes air-bourne condensation in the rooms leading to damp walls and ceilings. This can be solved by inserting Air bricks, trickle vents on windows or in worst cases condensing extractors fans.
The method of treatment will depend on the age and condition of the affected building elements.
Hope the above is useful to you.
Ramesh
Imajik Property Solutions Ltd
A holistic approach to buildings management and value addition for investments and lifestyle improvement.
.
Joe Bloggs
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Sign Up9:01 AM, 17th November 2014, About 10 years ago
Reply to the comment left by "Ramesh Chhatralia" at "16/11/2014 - 23:13":
HI
SOME GOOD ADVICE EXCEPT FOR:
'Also, old buildings have windows which are draughty and with no background ventilation. This causes air-bourne condensation in the rooms leading to damp walls and ceilings.'
IT IS MOISTURE PRODUCTION, POOR VENTILATION AND POOR INSULATION WHICH CAUSES CONDENSATION RATHER THAN DRAUGHTY OLD WINDOWS. IN FACT REPLACING SINGLE WITH DOUBLE GLAZING CAN MAKE MATTERS WORSE AS CONDENSATION IS THEN DIVERTED ONTO WALLS WHERE IT IS HARDER TO WIPE DRY. ALSO NEW SEALED WINDOWS REMOVE FORTUITOUS VENTILATION PROVIDED BY DRAUGHTS AND OF COURSE MOST OCCUPIERS WILL SHUT TRICKLE VENTS.