Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up10:33 AM, 9th November 2014, About 10 years ago
Hi Andy
I feel your paid!
I too have had damp problems in houses and flats in the past and attempts to cure if resulted in me being ripped off several times.
Then I discovered positive input ventilation. The company I used were Envirovent, they were not cheap but they offered a money back guarantee if their solution didn't work so I went for it. I've not looked back since.
There are cheaper versions from Nuaire which by all accounts work just as well, however they don't come with the same guarantees so far as I'm aware and you need to hire an independent fitter. I've recently learned that Nuaire offer a one day free training course for fitters and you get a certificate at the end of it too. I'm looking into this myself but haven't done it yet.
Good luck and please let us know how you get on.
.
All BankersAreBarstewards Smith
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Sign Up11:36 AM, 9th November 2014, About 10 years ago
have you ensured all external water goods are doing their job properly ? do you have cavity walls (maybe there is old builders rubble fallen into it which is creating a bridge between the two walls which allows damp to penetrate - or do you have wall ties - maybe they have rusted through and are allowing water ingress ) or do you have a single skin wall - in which case check your pointing from gutter to ground.
Hairline cracks in rendering are a pain to find and they can let in a lot of water.
intermittent injection here and there will only make any water ingress move somewhere else and wont solve your ongoing problem.
Why not talk to a local builder first and get their view ?
Properties of this age do suffer quite badly from damp and can take a while to cure.
Matchmade
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Sign Up15:19 PM, 10th November 2014, About 10 years ago
Injected chemical DPCs are notoriously unreliable as you can never be sure that the chemical is really getting into all the brick cavities that might transmit water. They are also extremely expensive as the installers always recommend hacking off the plaster - then blame the plaster for causing the problem if it re-emerges. See comments by ubiquitous DIY adviser Jeff Howells, or the article on Rising Damp at http://www.buildingconservation.com.
When you say "under" the bay window, do you mean at floor level, or underneath the window frame. If the latter, you clearly don't have rising damp, and "damp" mould caused by condensation of internal warm air usually occurs in the corners of rooms, where circulation is poor and temperatures are colder.
I'm also sceptical that installation of the Virgin box has caused the problem: they usually drill slightly upwards, so any external water run-off cannot enter the building, and install plastic caps at either end of the hole.
Have you checked whether you have a leak on your bay window, either round the wooden frame or possibly from the roof? If the water is getting in between the roof and external brick wall, it may be running down the window frame adjoining the brick wall and emerging underneath the window.
Joe Bloggs
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Sign Up16:31 PM, 10th November 2014, About 10 years ago
is there is black mould? if so then it is most probably condensation.
Mike W
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Sign Up17:23 PM, 10th November 2014, About 10 years ago
Andy,
I would suggest getting a number of good builders to have a look. Maybe other damp specialists. I'm afraid I'm not a believer in injection methods but I am no expert.
One thing you will gain from getting builder's and other specialists is a lot of free expert knowledge. Then you will be in a position to know who is giving you the best reliable story.
I would like to know how you get on with a surveyor. My inexpert view is it will cost a lot and recommend a lot and not necessarily solve your problem.
I had a penetrating damp problem in a kitchen with solid walls. I stripped back to the stone. I sealed the wall internally, created a small gap with wood battens and used insulated plasterboard internal lining. Its worked fine for 5 years but I know it is not the best solution and I may have to do some rework in the future. But its a warmer room.
I will read other suggestions with interest.
MoodyMolls
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Sign Up17:51 PM, 10th November 2014, About 10 years ago
Hi Andy
I have a house built 1890 solid wall 9inch, I have had terrible problems with damp.
It was suppose to have had a dpc when I bought it but was still damp.
I had the damp companies out )and was advised to tank 1 metre up all around, this I did
still have seriously damp problem.
It started as a damp patch the size of a saucer above the 1 metre high tanking last year . I know it was very wet, all the damp people wanted to inject or tank again.
I paid for a RICs surveyor £100, he told me it was rising damp , as it was unable to
come out lower down due to the tanking on the inside and the textured coating on the outside.
He advised a french drain, which we have done,.
Next June I will remove the textured coating on the outside, it needs to be grinded off and is very very expensive. I wish I had render as that would be much easier to remove.
I will then lime render the property as the bricks will be damaged, this will enable the property to breath.
I spent about a year talking to different people and having many people out to the property. Look up this old house on net .
Kathy
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Sign Up19:21 PM, 10th November 2014, About 10 years ago
A building dating from 1888 is victorian so will have solid walls and timber floors. It would have been built with coal fired hearths, leaky sash windows and lime mortar walls. This technology relies on good ventilation to keep rhe hoise damp free bit by cement pointing,.installing double glazing, injecting dpcs etc you are fighting against the.original principles and the damp will win.
I hope you house is not built of soft reds. If so get rid of the cement pointing at the next.big refurb. Cement pointing is a post war timebomb but harder bricks will be less adversely affected.
Anyway damp proofing companies have a license to print money and their guarantees dont hold up to close scrutiny. Avoid and use common sense.
As someone said earlier sort out ventilation. You need supply of air via chimney vents, trickle vents etc. then you need an extract. Ventaxia do a nice one for social landlords which is good for tenanted kitchens and bathrooms. It runs constantly on, low noise and energy. Then steps up a gear based on a humidistat. Train your tenants on opening windows/not drying washing indoors etc without ventilating. Add window locks which allow secure trickle ventilation. That is the main course of action.
Yourbay window. If yoir windows are high performance and the ventilation is poor then condensation will probably hit the walls. This probably explains the spurious patches of damp at high level. I agree your virgin box might be a cause of problems. Get ridand minimise fixings.into the brickwork as they ask foe trouble.
Chimney was capped but did you seal it? You need a vent at the base, a well pointed stack and good flashings. You can buy a hat for the pot to keep rain iut. If you have sealed the void i am nit surprised there is an issue.
If you had damp treatment it may never let the walls dry as it concealed rather than dealt with the source. So it might be tricky to figure out in one easy hit but over time it should work out. Good luck and if that makes no sense find a reccomended surveyor ir a neutral damp person like floydconsult
Andy
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Sign Up20:25 PM, 10th November 2014, About 10 years ago
Hi guys,
thank you all so much for your time to read my situation.
To answer some questions, when doing the property up we replaced all of the gutters, we've even replaced the waste pipes as we came across a crack close to the wall of the house so we know the water running away from the house is doing its job. I've rechecked the guttering and everything is working fine.
I've asked one of the gas fellas i've used for many years if he has come across any honest reliable builders so one is coming out to me Wednesday.
Under the bay there are damp patches on the 3 walls \__/ .. funny you should mention ventilation in the room as I did have to move the tenants couch out the way to take a look.. I've gave her a dehumidifer and it seems to have dried up abit.
The Kitchen still remains a problem for me. my research and my mind is telling me that the Render on the walls external is not helping at all. I may remove this and ask to be repointed with a Lime Mortar but apparently this lime mortar doesnt work well with frost?
Chimney Stack in kitchen - I don't know if it would be a good idea to install an air brick off the chimney stack to make sure it never came back from the chimney stack.. what do you think?
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Sign Up20:39 PM, 10th November 2014, About 10 years ago
It's essential you get impartial advice before spending money.
Damp PATCHES on outside walls are usually penetrating damp. if you have no cavity the thickness of the wall is no barrier to rain.....so you have a few options including paint and render outside or membranes inside. Silicone spraying of bricks can work but only for a few years....
rising damp normally occurs up to a metre from the floor - if you have damp above it is not rising damp. Rain ingress can be noted round windows or below windows.
Damp patches on cavity walls can show defects to the wall ties (often)
None of it is easy to diagnose so do some home work BEFORE spending money.....try dryhomes.net. ......... we try to give honest advice and have been in the damp business for 30 years!
Best wishes
David Sanderson
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Sign Up20:55 PM, 10th November 2014, About 10 years ago
Wow, hats off to anyone who can give correct diagnosis of the issues as described via an internet forum.
A true diagnosis requires an independent and experienced surveyor to look at it. Even then you might get a different diagnosis for every professional who looks at it.
Good luck