Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Bill irvine
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Sign Up17:18 PM, 10th June 2020, About 5 years ago
Hi
You'll recall, part of the orginal question was- "It now seems that he has moved in full time and I believe he is working. She has never told me that this is the case, so I don’t believe she has told the DWP either, yet this is a change in circumstance. Clearly I don’t want to rock the boat as they are a fairly nice couple and seem settled, BUT I need to cover myself."
So, we have a tenant, claiming as a single parent, receiving full housing costs, with her partner, who is working, most likely residing there. Together they're, most probably, contriving to make a fraudulent claim, causing an ever growing overpayment, the likelihood of a fraud investigation and, if not reported; the landlord being implicated in both the overpayment & fraud.
The landlord, having received payment of the "housing costs" is under an obligation to report any change in circumstances which could affect the award of UC. If he doesn't comply with that obligation, he could be held culpable for, at least part of, the overpayment.
If she reports the fact the husband is residing there, DWP should suspend payment of UC, including the housing costs, until its carried out a full review of the couple's circumstances. If the couple wish to claim as a couple, he would have to complete a claim that links to hers. There is no need, for a new AST for the purposes of the claim. Depending on the level of his earnings, that might lead to a NIL award of UC or reduced payments, but maybe not enough to cover the rental costs. Any award however should be paid back to the date her claim was intially suspended.
By doing the right thing, you might lose your guaranteed rent payments from DWP but, in my experience, people making fraudulent claims, usually trip themselves up or one of their close relatives or friends makes an anonymous call to the authorities. When that happens, it's not unusual for the tenant to try and implicate the landlord and even less unusual, for the Council, DWP or both, to believe what they're being told and take action against the landlord because it's much easier to recover the overpaid sum.
Follow my earlier advice and either advise DWP or ensure your tenant does so.
Bill
Reluctant Landlord
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Sign Up19:37 PM, 10th June 2020, About 5 years ago
I've emailed the tenant to basically give her the advice as above asking that if her circumstances have changed and now he is/has moved in then she needs to inform the DWP. thanks all 🙂
Alistair N
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Sign Up10:30 AM, 11th June 2020, About 5 years ago
Reply to the comment left by WP at 10/06/2020 - 19:37
Be interesting to know the outcome down the line please.
Reluctant Landlord
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Sign Up15:16 PM, 12th June 2020, About 5 years ago
Reply to the comment left by Alistair N at 11/06/2020 - 10:30
I'll keep you posted!
Jessie Jones
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Sign Up9:04 AM, 13th June 2020, About 5 years ago
Reply to the comment left by WP at 12/06/2020 - 15:16
Interesting to read the differing points of view here. But this is the reason I won't accept direct payments from the DSS, as it's the landlord that they can come to to reclaim money in the event that your tenant has not updated a change in circumstances.
Before you go reporting anything to the DSS you ought to try and establish whether or not he is actually resident there, or whether he actually resides elsewhere but just stays over regularly. Otherwise you are just going to upset the applecart, and your tenant, and your income, for no good reason.
I'm also not sure why you would want to change the tenancy to include partner. I can't see any advantage to this, only complications. It would be almost impossible to do a new inventory of condition of the property whilst it is full of the first tenants possessions. If there is a deposit then it will be very tricky to know how to apportion this unless you return it and take another one from them. If you have a current tenancy agreement which is lawful and which works for you and your initial tenant, I can't see any advantage in changing it.
Kate Mellor
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Sign Up11:11 AM, 13th June 2020, About 5 years ago
Reply to the comment left by WP at 10/06/2020 - 19:37
To protect yourself you should tell her you require proof in the form of a letter from DWP that she has informed them of her change in n circumstances, or proof of her partner’s current address being elsewhere, or you will be legally required to inform the DWP. You have now given your tenant proof you are aware she has had a change in circumstances but you’ve failed to report it.
She has a choice, either the partner moves out; or he stays and takes over financial responsibility for his family and applies for any top up they may jointly be entitled to, but it will certainly be less than it was when they were running two households.
If she decides on the latter then you will need to either leave things as they are and keep her as the tenant and him as a lodger. That way she has full authority over the tenancy which may be helpful if the relationship breaks down. In that case you should send him a questionnaire asking for his details in full including place of work and NI number, and he needs to provide a copy of passport and you need to carry out R2R checks. The downside of this is that you will not be able to pursue him for any future rent arrears. I only do this where an existing tenant has enough income to meet her rent and has asked to move her partner in.
If you do want him on the lease, (which makes financial sense), you will need to do everything from scratch INCLUDING refunding the deposit and receiving it again. That receipt date is crucial in terms of the protection process. The only time you don’t need to reprotect the deposit and reissue PI is if nothing (other than rent) has changed.
Reluctant Landlord
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Sign Up11:50 AM, 14th June 2020, About 5 years ago
thanks Kate - a wealth of info ! Cheers.
I'm awaiting a response from the tenant. As she will have enough anyway to cover the rent, (I'm getting full direct payments as it is so that wont change if ) it seems sensible to explain to her that he becomes a lodger instead then (for the reasons you give above). That way surely the responsibility lies with her. How is this then 'formalised'?
Kate Mellor
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Sign Up12:15 PM, 14th June 2020, About 5 years ago
As he is part of the family unit I wouldn't refer to him as a lodger per se. I would refer to him as a Permitted Occupier; someone who lives there with full knowledge of the landlord, but is not on the tenancy agreement. He has a licence to occupy whilst the tenant permits it, but not a tenancy. There is technically nothing you are REQUIRED by law to do, other than a right to rent check, however I always like to have full information on any adult who lives in my properties for the purposes of future tracing if required, for example if they commit a crime against your property, or a neighbour, or indeed yourself. I therefore send a questionnaire requiring full name, dob, previous address, phone number, place of work, NI number and copy of passport. I then add this to the tenant's file.
Your tenancy agreement likely says that the tenant requires your permission in writing to let someone else move in, so obviously that is part of the process, give permission, on the proviso that the attached questionnaire is completed and all required info supplied.
You will also need to stipulate proof of DWP being informed of change of circumstances, AND payment of all rent due to you being made by the tenant, on time, in the event that the direct housing benefit payments are put on hold during any investigation process, with any back dated payments in excess of the outstanding rent being refunded to the tenant on receipt.
That way if there is a temporary suspension of benefits as a result of the partner moving in, your rent will be covered in full, as it falls due, and if the benefit payment is reduced below the rent amount you will have received full rent in the meantime and the tenant won't end up in arrears by the difference.
Reluctant Landlord
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Sign Up12:31 PM, 14th June 2020, About 5 years ago
Reply to the comment left by Kate Mellor at 14/06/2020 - 12:15
do if I agree to the 'permitted Occupier' then she (or I ) would still have to inform the DWP of this as it would I classify as a change of circumstance? I'll certainly back myself up with your system of asking for their further info etc, but secretly hoping she states he IS not going to be moving in. I could do without the stress of the paperwork and possible suspension of rent at the mo and the hassle that entails. If I can get that in writing surely that's my back covered then?
Kate Mellor
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Sign Up13:03 PM, 14th June 2020, About 5 years ago
Reply to the comment left by WP at 14/06/2020 - 12:31Yes, anyone else moving in is a change of circumstance as far as DWP is concerned. If he is also claiming and isn't working then it may be straightforward and not have any major impact on the claim. If however, as you suspect he is working it may result in a complete, or significant loss of entitlement.
Anything which affects your tenants income is a change in circumstances and you are obliged to report it if you know about it. If you know about it and fail to report it and the tenant also fails to report it, you can 100% face a claw back of overpaid benefits. Try retrieving that from a tenant who isn't working. I've been extremely fortunate in the past to have tenants done for claiming benefits they aren't entitled to which were paid direct and not had them reclaimed, however some councils do this as a matter of course and I've heard some horror stories on here. The short term inconvenience is worth it in the long run. Don't expose yourself to the risk.
The expert on UC is Bill Irvine, who has already replied. If he doesn't know it, it isn't worth knowing! If he says it, you can rely on it as being entirely accurate.