Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up16:37 PM, 26th August 2014, About 10 years ago
I agree that it doesn't seem fair but the advice given to you by SAL is correct.
.
r01
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Sign Up22:31 PM, 26th August 2014, About 10 years ago
I'm from the deep South so know nothing of Scottish law, however, I'd write to the plumber stating exactly what I considered he did wrong, what damage he has caused and the reason I refuse to pay his bill. I'd also mention I am considering a possible claim for damages caused as a result of his recklessness. I'd expect him to either come back fighting or stay deathly silent in the hope you don't take it any further. Either way, copies of your correspondence can be used to back up any counter-claim later.
I supply a link below. As it is not my copy-write I don't feel able to simply cut and paste the letters. They are very much along the lines of writing to the tenant making it clear that their behaviour is tantamount to making themselves intentionally homeless, therefore they will not qualify for council housing and as you are taking eviction proceedings they could end up genuinely homeless unless they start being reasonable. Consequences would including costs, bad credit record etc., etc., which could make life very tough for them in the future. Here's the link http://www.landlordzone.co.uk/forums/showthread.php?59525-Tenant-refusing-to-pay-rent-in-second-month-of-S21-period-Hints-Tips-please&p=473069
I know Mark is a reasonable man , so hope he feels able to allow this link to a competitor site - if not, perhaps he could craft something similar or request the other site's permission to re-produce the letters as they may well help others in a similar position.
Good luck.
R
r01
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Sign Up22:53 PM, 26th August 2014, About 10 years ago
Oh, and assume the AST (lease??) original end date is 2015, not 2105 ?
Mark Alexander - Founder of Property118
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Sign Up23:01 PM, 26th August 2014, About 10 years ago
Reply to the comment left by "r01 " at "26/08/2014 - 22:31":
Thank you for posting this link which I know has been posted in good faith and is not for commercial gain.
The only links we disallow are to commercial websites that compete with our sponsors which we have vetted to the best of our ability, e.g. legal advice, lettings, tax advice, IFA's, mortgage brokers, Estate Planners, property for sale etc.
.
Alan Loughlin
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Sign Up10:11 AM, 27th August 2014, About 10 years ago
try bribing her to go, I know it will go against the grain. I did this recently, faced with a tenant who i knew had had HB withdrawn, and JSA withdrawn, and in desperate need of money I offered him 200 quid in cash if he left that day and handed keys back and signed a release form, he accepted it, i saved more than a thousand pounds in costs and lost rent, maybe double that, so 200 quid was a very cheap option.
Hazel Taylor
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Sign Up16:53 PM, 27th August 2014, About 10 years ago
We have properties in England and Scotland. When I have had problems in Scotland I have always found the Scotish Landlords Association to be very helpful.
Your tenant has given you a leaving date. Inform her that you have accepted this leaving date, and that you have now made arrangements for workmen to come into the vacant property on 9th Sept, that your workment will be there at 7.30 and will expect to find an empty property.
Hopefully she will park up and leave!
gillian copes
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Sign Up22:36 PM, 27th August 2014, About 10 years ago
Reply to the comment left by "r01 " at "26/08/2014 - 22:53":
Thanks soo much for your reply - it is very helpful indeed. I contacted the plumber & he has come back fighting, telling me he's informed Gas Safety of my disagreement at him turning off the gas due a pipe from a gas fire that must have been there over 10 years ago in the lounge which had not been capped off & was he said dangerous - which may be the case but the other 2 gas safety engineers did not notify me of this & I lived in that house for 7 years previous to the tenant being there for 3 & not once was it mentioned til he came. I told him I was not disputing that but the at risk sticker he put on the cooker which was incorrect according to Gas Safety, to my mind it should surely have been put at the pipe. He has also gone to the tenant today - my property without my permission & taken photos of the boiler pipes he said needed to be bigger and stated these are still not repaired, but has still given me a gas safety certificate so therefore it must be safe - surely him going there without my knowledge is trespassing? He also & obtained information from my tenant about a the boiler I had fitted a year ago by a gas engineer who wasn't registered which was found out later to require repairs cos it was leaking carbon monoxide, upon hearing this at the time I had it fixed immediately by a registered gas engineer who issued me a safety certificate & I deducted £400 from the rent as way of compensation. As far as I'm aware as soon as you're informed of a repair & have it fixed then that is satisfactory - is that not the case? The 1st response he sent me was to say that the tenant said she was leaving to him before he started the work & today has told him I'm evicting her. So between them I really feel up against it. He's basically now threatening to report me to Gas Safety for the boiler being fitted by the unregistered Gas Engineer unless I pay him. Obviously I need to find out exactly what my rights are here & get it checked again by another registered Gas Engineer when tenant leaves who apparently also said to him she was leaving cos of the way I've treated her, which is a lot of nosense as I've been probably overly accommodating if anything - where do these people come from? Thankfully it is 2015 I meant and not 2015 - god forbid! I will definitely be using some of the link info you gave me if she's not gone by the 8th - but everything crossed that won't be necessary. Many thanks indeed for all your assistance - very kind & insightful 🙂
gillian copes
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Sign Up22:50 PM, 27th August 2014, About 10 years ago
Reply to the comment left by "Alan Loughlin" at "27/08/2014 - 10:11":
Thanks very much for your reply, hopefully she'll get out by the 8th, but if not - God forbid then I will be letting her know that the court procedure will affect her getting a council house, bad credit etc & give her the option to do that or leave now & just write off the £415 owed & requirements of her repainting hall, a bedroom wall, renewing stair carpet & removing satellite dish as that will work out cheaper in the long run than her staying on paying no rent & I can just keep her deposit if she doesn't pay final month's rent - I just find it unbelievable that people act this way - it has certainly made me rethink if the property business is worth this amount of stress. Perhaps using a letting agent would make things easier, do you have any experience using them? Many thanks again & all the best.
gillian copes
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Sign Up23:04 PM, 27th August 2014, About 10 years ago
Reply to the comment left by "Hazel Taylor" at "27/08/2014 - 16:53":
Thanks Hazel for your reply. Yes I have done that, but I will be reiterating it again tomorrow & will include the time the property has to be vacated for the workmen & the good point you made that they will expect to find it empty - which fingers, toes & everything else crossed hopefully it will be. Many thanks for your input 🙂
r01
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Sign Up15:21 PM, 28th August 2014, About 10 years ago
Reply to the comment left by "gillian copes" at "27/08/2014 - 22:36":
Hi Gillian, sorry about the length of this post but I think it might help you.
They say "The best form of defense is attack" and it sounds as if you have your gas engineer rattled. If I understand it right, if you pay him he won't report you but if you don't pay he will??? Isn't that a little thing called "blackmail"?? And if he takes your money, isn't he then breaking the law himself if he doesn't report you? I suggest you get him to put that in writing, then suggest you will both pay him (so he doesn't have a leg to stand on), and report him to the police. You make good points about the other gas certificates.
Let me explain something.... The gas and electrical industries are constantly changing the regulations - why wouldn't they??, it keeps the controlling bodies and their registered engineers in lucrative employment, making bundles and bundles of money!!!!. The government made a massive mistake by putting Corgi in charge of regulating the gas industry (recognised by removing them and replacing with Safe Gas), as they and all the training companies have a vested interest in charging constant re-training fees to the engineers and the engineers have an equally vested interest in passing these costs (multiplied by ten so they make even more) on to you and I. British Gas in particular have an unenviable reputation for sticking notices on boilers stating they don't meet current regulations & condemning boilers that a private safe gas fitter is happy to certify as safe just to drum up more overpriced work. My sister had this happen to her on a boiler that was just two years old with a Brit Gas annual contract on, so had accepted it was safe & compliant just the previous year. When confronted on the grounds that this unfairly worries the tenant into thinking the boiler is unsafe, when clearly it is not, they reversed their decision and re-issued a certificate without the warning - proof that it was unnecessary.
Research shows that despite hundreds of regulations being introduced, the number of injuries and deaths caused by gas have remained relatively unchanged. Clearly, most of the newly introduced regulations make no difference whatsoever to safety - they are just a good idea. Strangely, the biggest cause, i.e. people's stupidity such as turning gas on and forgetting to light it are not regulated against.
I had a huge row with Corgi a number of years ago when the regulations concerning flame safety devices on cookers came in. What an excellent idea they are. I had a perfectly good, high quality cannon cooker in a downstairs flat and my gas engineer pointed out that it didn't comply with the latest regs, but there was no need to do anything unless other work was carried out. But me being me, I decided to swap the cooker anyway as I want my tenants to be in the safest possible environment. I tried to buy one of these cookers and all the retailers I went to didn't have a single one. I rang Corgi and asked what was going on and they said it has been negotiated with the manufacturers that they can sell their existing stock before they have to introduce the flame safe type. "WHAT???" I said, "so my own and my tenants safety is less important to you than the money grabbing nmanufacturers? Why are they not being required to retro-fit the device on each existing cooker if it is a genuine safety issue??" And why can't a normal person simply replace a cooker with a Pigtail into a self sealing bayonet fitting (the words "self" & "sealing" are a clue here), instead of paying an engineer £75 to "PLUG" it in? After all, I explained to them, "my tenants do something far more dangerous every morning, lunch-time and evening - They open the gas tap on the hob FULLY to INTENTIONALLY allow gas to escape, then they do the most dangerous thing I know - THEY LIGHT IT ..... So will they introduce a regulation to stop this incredibly dangerous practice and will we have an engineer turn up three times a day, charging us £75 x 3 = £225 a day for their two minute lighting the gas task?" Of course they had no answer. I rest my case....
Your wrong pipe size is almost certainly an example of regs being changed since the pipes were installed and until any other changes are made to any part of your gas fittings or appliances, there is no requirement to replace them as they still comply with the regs at the time they were installed (assuming the correct size pipes were fitted at that time, given the then current regs). It is all to do with gas pressure that gets to the boiler, affected the number of bends, length of run from the meter and appliances connected and there is now a tendency to oversize pipework just to be sure, whereas previously smaller pipes were considered perfectly satisfactory. The fact that you have received subsequent safety certificates demonstrates previous engineers were happy with the pipe sizes. Either that, or the previous inspections were all carried out by incompetent, negligent engineers. Perhaps you should contact them & ask???
I hope this explanation helps you to punch above your weight with this nasty gas engineer. Oh, and it is not against the law for anyone, even a monkey, to fit a gas boiler and fully plumb it up. It just has to be commissioned and have the gas connection made by a Gas Safe engineer. I'm in my sixties and until recently always fitted my own fires, cookers, boilers etc. and made all my connections according to the current regulations of the time until the law changed, after which I still fitted everything but called a gas safe engineer to make the gas connection and commission the item, in fact my gas engineer keeps telling me I do a better job than most of the newly qualified gas engineers out there as forty years of competent experience beats six months training and a certificate any time. I know who I would prefer to work for me.
If you were anywhere near me here in the South, I'd happily ask my gas engineer to pop round to give his opinion - he is first class and very easy to deal with - Gosh, I never thought I'd say that about a gas engineer - lol
R