Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
TrevL
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Sign Up16:40 PM, 21st October 2020, About 4 years ago
All depends on what the lease contract says.
If you don't have one you may be in for a legal fight, but then he may just be threatening to see if you fold. The fact you pay no ground rent and service charge is a worry as well, did your solicitor not advise you of the implications of this? Or did you buy at Auction?
Its always possible to find who a freeholder is from the land registry extract, its £3 for title and £3 for plan....you can also get your own lease titles, and these should define the legal convernants and easements as long as the titles were filed, which they legally had to be from around 1989 onwards.
Freda Blogs
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Sign Up12:08 PM, 22nd October 2020, About 4 years ago
Some thoughts:
If the freeholder has been absent since 2011, do you know he is who he says he is? Check the land registry and if the freehold has changed hands in recent years and you have not been advised, there are a number of issues arising from that - you should have been given the opportunity to acquire the freehold and/or received a notice under S3 L&T At 1985.
From what you say, he has not complied with any landlord covenants in the lease either, such as repairs, so that could be a good basis for counterclaim.
You say that there is no service charge or ground rent payable. Is this because the lease is silent with no relevant provisions, or because nothing has been demanded or paid?
It may be that the freeholder has in effect “acquiesced in the breach“ i.e. by not taking action over your conservatory or subletting for many years, he has implicitly given permission for them to remain.
Such matters usually turn on the wording of the lease, so if he persists with his claims, taking legal advice may be recommended.
Ron H-W
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Sign Up12:26 PM, 22nd October 2020, About 4 years ago
A few thoughts, not necessarily in a well-organised sequence:
First of all, I would point out to you that serice charges are for the soole purpose of running/repairing/insuring/managing/maintaining the estate/property, and any moneys thus collected are HELD IN TRUST FOR THE LESSEES.
Secondly, there is a tecnical difference between "no ground rent" and the legal fiction (to preserve the landlord/tenant relationship) of "one peppercorn per year if it be demanded".
CHECK YOUR LEASE for such details - you do have a copy, don't you?
If not, anybody can get a copy for £7 from the Land Registry.
Maybe the document specifies a monetary ground rent, which simply has not been paid/collected?
TrevL mentioned the £3 "extract of title", which should/would/must give the name and add4ress of the owner, and would get updated in line with any notifications received - so the freehold "extract of title" may well be more up-to-date than your lease, regarding the freeholder details.
One important question: Is "this gentleman" actually the freeholder, or just some chancer?
(I'm not joking - this has occasionally happened.)
And, if he is, do the details tally? Maybe he has recently inherited ithe land?
And is he able to prove that he's the freeholder?
With hindsight, it's a great pity that there was no attempt, during this absence, by you and your fellow lessees to purchase the freehold. The First-Tier Tribunal would have assessed a "fair" price, and the money would (I believe) have been put into an escrow account in case of reappearnce of the freeholder, who would thus be deemed to have sold the land and any rights in it.
You first bought one of these properties in 2011, and some were already being rented out.
It's a bit late now, but:
* Are you aware of any of them having received permission?
* Before this recent "reappearance", WHEN is the last time ANYBODY had been in contact with the freeholder? (that you are aware of, or can find out)
If a monetary ground rent is specified, I understand that the freeholder/landlord cannot now claim more that the most recent 6 years' worth of unpaid ground rent.
If there is a new landlord, or the contact address of the landlord changes, then the tenants (lessees in this case) MUST be informed.
Over the years, you and fellow lessees (and the Council!) would have made "all reasonable efforts" to contact him - especially you with your then-proposed conservatory - correct?
If your efforts to seek permission have been frustrated by him or his actions, I fail to see what right he might have to refuse after some 6 years (or more, depending on when you first wanted to seek permission).
Even if a building is erected without planning consent, there is a limitation of 4 years unless the delay is caused or contributed to by the person by or for whom the building was erected.
As for renting out, the freeholder and/or predecessor in title would be ESTOPPED by his/their conduct from now doing anything about the matter - such renting has been happening for more than 9 years without objection.
Do read up on ESTOPPAL (sometimes spelled ESTOPPAL).
Disclaimer: "IANAL"
Prakash Tanna
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Sign Up13:15 PM, 22nd October 2020, About 4 years ago
Doesn't sound very professional that he is threatening you by text. I would first establish if he really is the Freeholder or not and have somebody professional examine your Lease and the Freehold title. Depending on the arrangement and the other Leaseholders, see if you can collectively enfranchise and buy the Freehold from him and own a share of the Freehold, taking him out of the picture? In the meantime, you need to establish who he is and why he now has crawled out of the woodwork!
terry sullivan
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Sign Up19:10 PM, 22nd October 2020, About 4 years ago
solicitor should have suggested absent freeholder insurance.
also he may be trying to erect extra floors as pp no longer needed?
DPT
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Sign Up12:02 PM, 23rd October 2020, About 4 years ago
Book a call with the Leasehold Advisory Service. Its free and helpful, (or was last time I used them).
Puzzler
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Sign Up9:19 AM, 24th October 2020, About 4 years ago
Wait until you get something in writing, without that you are whistling into the wind and maybe worrying for nothing.
But do check the lease and title, you should have this anyway. Let us know what they say!
Landlord Phil
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Sign Up14:16 PM, 24th October 2020, About 4 years ago
There's good advice here. My first thought is that it sounds like it could be a scam. Until something is put in writing, the threat is merely that. Taking advice from professionals would be my route too. My thinking is based on a teaching I received many years ago. Create a defence before you need it. Being prepared is the best way. Even if it's not a scam, I'd imagine your actions to take professional advice on your legal position will put you ahead of the person making these claims. Being steps ahead has always served me well.
BernieW
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Sign Up14:18 PM, 26th October 2020, About 4 years ago
Until he provides legal proof of his identity as freeholder, then treat him as an imposter.
If he issues proceedings at Court, you have a myriad of counterclaims - as I don't believe there is no service charge and thus I believe the lease has duties for the freeholder to perform, which he hasn't.
I'm happy to read your lease to check details and advise further, if you wish.
MattH
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Sign Up14:23 PM, 7th December 2020, About 4 years ago
Reply to the comment left by TrevL at 21/10/2020 - 16:40
Thanks TrevL. Situation has developed since posting. I did receive a legal letter from a solicitor about the situation and have replied through a solicitor. The freeholder's solicitor has responded to this so its looking like a legal battle here back and forward. It looks like the freeholder wants a settlement of some amount. When I purchased the top flat 2011, my solicitor advised there was no service charge and it was a peppercorn ground rent (so too small too collect). I took insurance at the time to cover communal repairs (like the roof) but nothing to protect me against an absent landlord (a mistake in hindsight). The lease agreement does say the freeholder is this chap and he should be contacted to give permission for the conservatory to be erected however it was erected in 2014 and I bought the flat with it on so I didn't know any different. It also looks like the freeholder moved in 2013 as he is no longer at the leasehold address on the leasehold register (worked this out myself from doing a bit of digging) so I don't know how anyone is meant to be able to contact him.