Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Russell Cartner
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Sign Up9:59 AM, 4th September 2023, About 11 months ago
No good moaning about it you need to srart eviction proceedings
Email your local MP and M Gove MP tell them you will not be voting for them at the next election due to there anti Landlord policies
Won't be so smug when he loses his £150,000 a year job
In fact get everyone you know to email them
michael.gove.mp@parliament.uk
TheBiggerPicture
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Sign Up10:01 AM, 4th September 2023, About 11 months ago
It is perverse that you have to fund lawmakers who are actively working against you.
This is nothing new, smokers pay extra taxes and have the government actively try and stop them smoke.
Don't make the mistake that contribution to taxes has any relation to what you get from their loot.
Taxes are not for the people paying taxes, or they wouldn't have to tax you in the first place.
In fact people who pay taxes need to be made out to be villains in order to justify taking the taxes.
As a villian, they have no moral obligation to support you in any way. Government of all levels no longer govern for everyone, but to play god with peoples lives.
If you want change, please support a party that believes in smaller government.
Reform (it won't be a wasted vote in this election - as conservatives can't win).
JaSam
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Sign Up10:14 AM, 4th September 2023, About 11 months ago
Unfortunately this is now becoming the norm.
Have you been upfront and spoke to the tenant before issuing the section 21 as to why? Even though you know she can’t afford it did you offer her the chance to buy it? Have you said to her that you will try to market it as “tenant in situ” so there is a chance she could remain (although don’t tell her this is unlikely)? All these little minor things help before a S21 just arrives out the blue. Tenant panics and calls Shelter/Council who tell her wait for bailiffs.
I hope she continues to pay rent once she exceeds you S21 deadline. If your S21 is valid you can got down the accelerated process. £355 and usually no court hearing, but you might need to enforce it if she take the councils advice.
Best thing to do is speak to her as it sounds like you have/had a good relationship. I’m sure you can work something out.
There are other posts on here about the councils doing this underhanded tactic so review those.
Not raising rent over 5 years is causing you and her an issue. This has done no favours other than trapping her and now she faces a major cost rise and if you try to sell with tenant in situ the rent will be so low either an investor will ask for vacant possession and put in a new tenant at market rate or put a major increase her way if she wants to stay. In my experience you should always rise rent annually keeping just a tad below current market rates to protect you and the tenant from this situation.
John Clark
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Sign Up10:42 AM, 4th September 2023, About 11 months ago
I think that the council are correct in that until someone has nowhere to sleep, eat and keep themselves safe they are not technically homeless.
Jonathan Willis
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Sign Up12:13 PM, 4th September 2023, About 11 months ago
It's been this way for a few years. Councils won't help if they are deemed intentionally homeless. It also depends on who the tenant speaks to, often in the first few calls they'll be told everything is fine then they call up closer to the s21 date and speak to the "right" person, that's when they get told not to leave.
There are plenty of stories on the news of those that left on the s21 date and are now living in tents because the council waiting list is so long since they sold off all their housing stocks decades ago.
The council won't advise the tenant about the court costs or referencing issues it will cause. They'll just tell them they won't be put on the list or get emergency accommodation.
They'll learn about these issues when it affects them in the future. Of course, future problem Vs homeless today, the tenant is unlikely to pick been homeless
Peter
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Sign Up12:14 PM, 4th September 2023, About 11 months ago
This disgusting Council behaviour is nothing new. Don't expect to be able to talk to them sensibly either- they are TOTALLY on the side of the Tenant. If it were me I would be thinking of offering your tenant a small financial incentive and full deposit back to give them a fresh start with another Landlord- it will be cheaper for you than Court costs which you are unlikely to ever recover from your tenant. Finally, I learned a long time ago to NEVER accept references from a previous Landlord - if they have been a nightmare tenant and landlord wants them out he's unlikely to tell you the truth - would you?
Colin Richard Noakes
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Sign Up12:38 PM, 4th September 2023, About 11 months ago
It's unfortunately common practice for the council to advise in this way as legally (perhaps not morally or ethically) they cannot rehouse until physically homeless to whom I argue It's too late by that point as the tenant has potentially lost their belongings, dignity, etc, and financially liable to court costs the landlord had to pursue to get bailiffs to evict.
It's bad advice and in my opinion bad practice, council should be legally obliged to rehouse as soon as an eviction notice is issued and proven valid.
There's lots more I could say on this but I will leave it at that.
Mark Smith
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Sign Up13:10 PM, 4th September 2023, About 11 months ago
Advise your tenant to ask the council if the will to guarantee to rehouse if they refuse to leave.
Most councils only provide really grotty emergency accommodation in a hostel or b&b often without acces to kitchen to evicted tenants and leave them there for ages ... you are still in massive waiting list for a council house or flat and will usually have no choice when eventually the get round to you. By forcing the landlord to go to court it means other private landlord will put those tenants to the bottom of their list. It is horrible inhumane advice and breaches government advice. It is really bad for the tenants future housing prospects .. for the SD sh ort term gain of keeping the tenants off their backs for another couple of weeks they are ruining their prospects in the private sector. Ask them to put their "advice" in writing and they usually won't.
Jason Harris
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Sign Up13:16 PM, 4th September 2023, About 11 months ago
Landlords need to read the legislation.
To qualify for homeless assistance a person either needs to be physically homeless or threatened with homelessness in 56 days.
Serving S21 papers does not meet this criteria as the tennant can refuse to leave, the court need to end the tenancy which triggers the homeless assistance.
The council could look to take preventative measures and negotiate with the landlord but depends on the council and how forward thinking they are
Collins John-chieme
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Sign Up13:22 PM, 4th September 2023, About 11 months ago
I have two friends who are landlords in London in different councils. One is a solicitor. They served section 21 to their tenants last September and the council advised the tenants to stay put until bailiff give them eviction date.
They have both applied to the court. On average they waited 6 months before they could get a court date. The court has granted possession to both landlords but the council is still telling the tenants to stay put till bailiff gives eviction date. They have both applied to the court for bailiff and the average wait time for bailiff is 4 to 6 months and bailiffs are even on strike due to issue of body protection armour. One of my friend was advised by his solicitor to escalate to the high court to speed up the bailiff process, the high court graciously accepted his case but still the high court private bailiffs are overwhelmed with work load. My friend is still waiting for high court bailiff. All in all, the process of notice to the tenant via section 21 till this point is 12 months and still no end in sight .
I will advice you to approach the court as soon as possible to start the process of eviction and fasten your seat belt for the bumpy road ahead.
My honest advice will be for you to offer the tenant financial incentives for example helping them find alternative accommodation and paying 1 months rent for them to leave. It is unfair on you but this may be your easiest and quickest route to get them out otherwise you are in for 1 year battle ahead.