Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Doug Ellison
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Sign Up10:34 AM, 17th August 2022, About 2 years ago
Hi Roanch
There is no difference between HB tenants and Universal Credit tenants in terms of how much rent will be paid.
This is set by the Local Housing Allowance for the area ie different rates if the tenant requires 1,2,3 beds etc.
If you look on the Council website for the area the property is in this will give you the rates.If you want to charge more than this you will have to get the excess from the tenants themselves which could be extremely difficult in the present time!!!
Paul McCarthy
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Sign Up11:14 AM, 17th August 2022, About 2 years ago
Agree with Doug, BUT, you can charge more than the LHA rates and advise your clients to contact the local council for a discretionary payment help. I recently increased my rents and advised the 18 tenants to do so, 17 were helped....
I issues a brand new AST and increased the rents £50 PCM to £500. Their LHA rate is £441 and the council made up the rest for a maximum 12 months, then they can reapply
Hope that helps.
Judith Wordsworth
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Sign Up11:50 AM, 17th August 2022, About 2 years ago
This is the maximum you can get from a local authority. You can charge more but the tenant will need to top up.
Don’t forget Housing Benefit/UC is paid 4 weekly in ARREARS but your tenancy might be monthly in ADVANCE
https://lha-direct.voa.gov.uk/Secure/Search.aspx
Mick Roberts
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Sign Up13:44 PM, 17th August 2022, About 2 years ago
I'm same boat as u, keeping rents low to have peaceful life.
I've got many tenants been with me over 20 years 25 years 15 years etc.
One thing I have been doing which may help, instead of giving rent increase from say £530pm which many are paying and all neighbours are £850pm, I'm saying on repairs, I cannot do u a 2022 repair on a 2007 rent.
I did tell u I have to give rent increase every year for inflation etc. And I've not done it trying to look after u. Now please be mindful of that when u ask for something. I'll still do your emergencies gas water elec etc., But your rent does not pay for these higher 2022 repairs inflation costs etc.
I say Don't go away and tell your mates he wants rent increase for doing me new kitchen, u tell em u should have had one every year and I'm effectively giving u £3000 per year which if u did save it, would more than cover all your repairs. Or just pay the required rent and I'll do your kitchen. They know I'm not being horrible, it's how it is with builders etc.
Some pay a touch more rent for a new fence etc., Most like the cheap rent and don't bother me. My repairs this year may go down from about 150k pa to 60k pa. Works both ways.
And like others say about u have Discretionary DHP etc.
As we all know, Govt ain't paying enough in HB to cover 2022 rents and repairs. Yet the same Govt and Councils want us to give the same low paying tenants New Build standards.
JB
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Sign Up16:50 PM, 17th August 2022, About 2 years ago
Please can anyone tell me what happens if a tenant is entitled to a 3 bedroom flat but only has a 2 bedroom flat?
Say the 2 bed rate is £750 the 3 bed rate is £850 and they rent a 2 bedroom flat for £800.
Doug Ellison
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Sign Up17:20 PM, 17th August 2022, About 2 years ago
I think you would only get the 2 bad rateie £750
Mick Roberts
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Sign Up17:20 PM, 17th August 2022, About 2 years ago
With HB when.these LHA rates first come out, some HB officers were getting all jealous and annoyed that some of us were putting people in a 2 bed house £469pm entitled to the 5 bed rate £992pm in 2008.
They objected and even declined but we all fought and the rate is the rate. Tenant and Landlord wants to do it, so what.
All u UC landlords, you'd be as well to join Bill Irvine's website https://universalcreditadvice.com/
Where all these questions are or get answered.
With UC, it's the same. Even more remote I guesa cause they that busy. The frontline Job Centre staff know very little about the Housing Element LHA rate and just pass that part on. They sometimes guess and tell tenant Ooh u won't get that, it's only a 3 bed house scaring the tenant, but as with most UC staff, they very often wrong.
At the moment, yes u can put people entitled to the 3 bed rate and charge em the FULL 3 bed rate and put them in a 2 bed house. I'd charge em the full 3 bed rate as there will be many years when we and tenant are underpaid, so get your just deserts when u can. We suffer enough majority of the time.
Specialists will tell u to charge just below the 3 bed rate ie. £845 so u can not be accused of taking advantage of the Beneift system.
Bill irvine
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Sign Up19:17 PM, 17th August 2022, About 2 years ago
Hi Roanch
The "Maximum Rent" under Universal Credit is ordinarily determined by comparing your "contractual rent"(CR) to your potential entitlement under what is called the "size criteria" (SC). Once compared, the lower figure applies.
JB's post @16.50 is a good example. Under the SC the tenant is entitled to the 3-bed rate, attracting an LHA of £850. However, the CR is only £800, so the CR figure is the maximum rent, not the LHA rate.
Doug in his 10.34 post makes the point, the LHA rates are exactly the same under HB and UC. However, the way in which the size criteria operates can often make significant differences. Example, Mick 56 lives in HMO and claims HB. As he's sharing the property with others, his LHA rate is restricted to the Shared Rate. Under UC, he would in the same circumstances qualify for the 1-bed rate. If he was living in London that could make the difference between £400 pcm to £1000-1200 depending on which part he lived.
One of my recent bulletins https://universalcreditadvice.com/articles/housing-benefit-appeal-success-for-99-75-year-old-joint-tenants/ highlighted a case of mother & daughter joint tenants (99 and 76 years old) where both qualified for the 3 bed rate due to them operating a common household with the need for an overnight carer. Under UC they would have been treated less generously.
DHP payments, nowadays, are becoming more difficult to secure because of the limited budgets, are not usually paid for lengthy periods, so can't be relied on. So well done Paul!
Other factors like, joint tenancies, non-dependent charges, the benefits cap, the means-test and "excess income" withdrawal rates can have an impact on how much the tenant receives in respect of their "housing costs" so the more you know about these issues, the less likely you'll lose out.
Bill
JB
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Sign Up8:04 AM, 18th August 2022, About 2 years ago
Thank you everyone for your replies. Its useful to know that tenants can choose my huge 2 bed flat over a small 3 bed flat and still get up to the 3 bed flat LHA for the contractual rent
Elaine Landlord
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Sign Up12:21 PM, 20th August 2022, About 2 years ago
At one time I like and helped LHA tenants
But now I only have a handful
I moved away when UC came
The short answer is I will keep and help what I have because I think it is the right thing to do
But LHA rates just won’t cover market rents
In my area there up by 30 since lock down lifted
So govt it’s over too you tax me more regulate me more and rents go up