Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Rob Crawford
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Sign Up12:10 PM, 20th October 2021, About 3 years ago
I really have no confidence in heat pumps. Expensive, noisy and inefficient. They need significant modification of existing systems and space to fit. I was interested in gas boilers that can be easily converted for hydrogen fuel. What happened to that idea? I am sure the big boiler manufacturers were planning to make these.
NewYorkie
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Sign Up12:12 PM, 20th October 2021, About 3 years ago
“Providing grants to assist householders and landlords to install heat pumps is a welcome step..."
IT REALLY ISN'T!
Why can't the NRLA take a stronger stance on this?
We have until 2035 before gas boilers must be phased out, and technology will be much more advanced long before then; hydrogen looks very promising. Heat pumps are a ridiculous option due to their purchase and installation costs, inefficiency (you will struggle to power two showers at once... very handy for HMOs, apartments, and family homes!), need big new radiators, need underfloor heating, can't support small bore pipework, insufficient properly trained consultants and installers... Only the wealthy 90,000 who can afford to waste their money on climate virtue signalling will install them, so why should the taxpayer subsidise their stupidity?
Come on NRLA, grow a pair, and say what landlords really think!
Beaver
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Sign Up12:14 PM, 20th October 2021, About 3 years ago
I can't see much information on the detail of this at the moment. But the website Money Saving Expert has a piece on this here:
https://www.moneysavingexpert.com/news/2021/10/government-to-offer-p5-000-grant-per-household-to-help-them-repl/
This says that the grant will be £5,000 for an air source heat pump and £6,000 for a ground source heat pump. It also says that the cost of installing a heat pump is on average £10,000-£12,000.
I don't have any information on the running costs of a heat pump. The air-source heat pumps also need power to compress the air to harvest the heat.
I can't see any information on the running costs: Does anyone know if the running costs for a tenant would be likely to be higher or lower than for a newly installed condensing gas boiler?
Bemused
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Sign Up12:18 PM, 20th October 2021, About 3 years ago
Heat pump grants are useless without solving the problem of the huge costs, lack of trained workforce and lack of quality control of insulating homes in the private rented sector. This topic has been covered in threads on 118 before, but needs repeating - DO NOT FIT HEATPUMPS WITHOUT INSULATING a house first. Leeds City Council estimates the cost of insulating and fitting a heat pump will cost circa 42K per house. They have been unable to share any plans for training a local workforce, nor how quality control will be achieved, expect landlords to pay for it outright and to have it all in place by 2030. But they support the expansion of Leeds Bradford Airport despite declaring a climate emergency!
Beaver
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Sign Up12:48 PM, 20th October 2021, About 3 years ago
Reply to the comment left by Rob Crawford at 20/10/2021 - 12:10
Like you I'm interested in hydrogen. Presumably if you had a gas condensing boiler and replaced it the utility company might not be under an obligation to maintain your gas connection. Unless you were permitted your grant to replace the boiler if you were still keeping other gas appliances in the property; a hob for example, or gas fire.
I watched a programme earlier this year about someone in scandinavia who was generating power from photovoltaics and storing the hydrogen. I don't know what the regulations would be like for storing bottled hydrogen but presumably if you had a gas connection and photovoltaics on every south-facing wall and roof any excess hydrogen you generated could be sent back to the grid even if you couldn't store it in much the same way that people with PV panels have sent power back to the grid via the feed-in tariff.
Martin Weaver
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Sign Up13:04 PM, 20th October 2021, About 3 years ago
Reply to the comment left by Rob Crawford at 20/10/2021 - 12:10
Heat pumps are not a viable replacement boiler solution!
The water doesn't get hot enough for use in radiators and will only work sensibly with under floor heating, so unless you want to dig up your floors, insulate and install UF heating then forget them as a boiler replacement option.
Another useless government incentive !
I live in Reading
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Sign Up14:17 PM, 20th October 2021, About 3 years ago
Well if this goes the same way as the Green homes grant scheme it will be another total farce. A complete and total disaster. We obtained a quote from one of the very few people the government said were skilled enough to complete the job. They made the qualifications and standards so high only a few people were prepared to undertake the qualification required. We applied for exterior insulation in February and then it started. We have a total business experience between us totalling nearly 70 years so understand how to do things properly. Everything we sent in was returned, refused, claimed they could not see attachments that were on the bottom of the email they sent saying they couldn't see them. Etc, Etc, Etc ad infinitum.
Copy of a passport is not proof of identity etc. etc,
We would send something and wait weeks to be told they wanted something different. The efficiency of the whole procedure was such that I am convinced it was a deliberate manipulation to avoid issuing the voucher to wear us down to the point we gave up. I say this because no business or Government agency would accept the level of incompetence and inefficiency that we experienced. Multiple phone calls were made and the same documents were sent in 10 times in some cases to be told they were not there. Thirteen times, yes thirteen we were told everything was in order and approved and was waiting for final certification. Yes 13 times. Finally we persevered as a matter of principle and were told in September your grant has been approved but you must complete the job by the end of November. Obviously the work we had pencilled in for May was impossible to complete due to our installer having given up on us and filled his order book beyond November.
I just cannot believe this was not a deliberate effort to prevent us obtaining the grant. It was absolutely beyond comprehension.
Dennis Leverett
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Sign Up11:41 AM, 21st October 2021, About 3 years ago
My daughter had an air source heat pump system fitted, old gas boiler packed up, just over a year ago and it works really well in her typical 3 bed house. It was a lot of work and disruption and the installer set it up all wrong originally which made it useless but an excellent engineer sorted it out, not at daughters expense, and really pleased with it. The original installer was a good neat plumber but lacked heat source experience. In reality does not save much money on bills as hot water has to be boosted with immersion heater and having three young children uses a lot of hot water, probably efficient for a couple only. You can't hear any noise inside the house and not excessive outside, just a big fan in a box. Heating works very well. Would I bother, probably not, to much disruption and cost.
Martin Weaver
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Sign Up12:01 PM, 21st October 2021, About 3 years ago
Reply to the comment left by Dennis Leverett at 21/10/2021 - 11:41
Did they have to put larger sized radiators in as part of the job - to account for the lower water temperature in the system ?
NewYorkie
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Sign Up12:11 PM, 21st October 2021, About 3 years ago
Reply to the comment left by Dennis Leverett at 21/10/2021 - 11:41
How much in total did this all cost your Daughter?