Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
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- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
money manager
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Sign Up12:11 PM, 18th December 2017, About 7 years ago
Good, as there appears to be fewer senior students from the ME that reluctance will support my lettings.
Mick Roberts
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Sign Up12:57 PM, 18th December 2017, About 7 years ago
U telling me.
Most of my tenants would fail these checks last time I did the online checker thing.
I've known 'em all me life, they was born in Nottingham, I know their Mums, I know the Mums daughters since I was 3. Yet I can't rent to them? 'Cause they han't got a passport? Have u heard of poverty? And £80+ passports?
Yeah right Mr Govt, go screw yourself. They having a house & that's that.
But brilliant sounding Mr Polish man who I'm slightly concerned of 'cause of these checks & 'cause I han't been on the immigration check course, I might just play safe & not rent to him.
Sorry Mr Govt, I'll be honest & straight to the point & won't lie to u, it's your fault, u made the rules up.
Just as u wanted Universal Credit to be paid direct to tenants 'cause some tenants din't wan their Landlord knowing they was on benefits, as they cun't get a house.
Well now, MUCH MUCH more people 'can't get a house 'cause u giving UC tenant LANDLORDS RENT money direct, and they spending it, so Landlord in't taking 'em in first place.
You cun't make it up could u, these Tory 5 degrees, but thickheads when it comes to street level common sense.
Ha ha rant over.
amarni
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Sign Up18:29 PM, 18th December 2017, About 7 years ago
Reply to the comment left by Mick Roberts at 18/12/2017 - 12:57
And, Mike, what a pithy rant it was too! I always enjoy reading your valuable contributions to this forum and generally dislike pc stances. But you are using what is an ancient word for an anatomical term for a female and over time and in vernacular use is viewed as a very derogatory term for a woman. I ask that you use the shortened spelling term of the word, 'cannot', and replace it with 'can't' in future.
In the absence of a passport I believe that an ID can be obtained for £20 (someone correct me if I am wrong) and a birth certificate/driving licence will also suffice. How much a person has also depends upon their interests and what is important to them. Interestingly, I notice that most people now, from the beggar sitting outside of M&Spencers or Greggs or Nando's in my home town of Guildford, and including immigrants I see on tv on the move, to the general public, have expensive smart phones to message and Skype with. In the main these smart phones cost £100 upwards - the fact that a passport may not be genuine is neither here nor there as far as I, a landlord, am concerned. I also prefer to obtain as much information as I can before someone moves in regardless of nationality and carry out my checks. As you say, you know most of your tenants' mothers and no doubt fathers and a doctors registration; UC number; national insurance no; should suffice in the absence of a passport.
I welcomed Iain Duncan Smith's proposed changes to the DSS to UC benefit. It was to simplify a complex benefits system, give a shock clampdown on council tenants on benefits letting rooms/houses and ensure that those in receipt of these benefits became aware of the costs paid by the tax payer whilst treating the recipients of these monies as adults and in a similar fashion to those of us in work and who budget etc. It did not take much difficulty to envisage the problems that would and does arise from this change in regards to monthly incomes and monthly budgeting and responsibility for regular payment of their bills, including rent.
In my view, anyone claiming UC - once on it - needs to have a willing and sensible member of the local general public assigned to them (not a council officer) go in to their homes and go through a proper itemised budget plan with them on an initial, then weekly basis, then monthly, then quarterly basis. This, in my view, would do more than simply handing out money ad-hoc. Can they afford to keep a dog for example? Most of us could cut back a little, a lot etc...a very good lesson anyway.
I, as a tax payer would welcome these people being helped into understanding how budgeting works. Food vouchers given out to them to shop at specific shops if the budget has not worked out in the early period would also help. They are not all 'vulnerable' and, in deed, many seem to know their way around the social care systems, and face-book etc without difficulty.
Of course, I am aware that you take on people who most likely are never going to work again, if ever did; and you have to cover your costs, as do we all. I know from your input here it is not easy and you are frequently their main go-to person.
Out of interest, how would you have made the vital changes to the DSS/UC benefit schemes and payments to the landlord? Should tenants be simply housed and not be aware of the costs of housing and paying for them, state pensions assured, in many cases nothing ever paid in? All council tax paid and health insurance covered? No checks carried out once in disability benefit schemes, for ever?
I have worked in care of the elderly, council-led, 99% ex-council house (1950's) tenants "from the cradle to the grave.." and they certainly knew how to hide their money and once in the system were never checked to see if they could pay. Of course, there were monthly invoices itemising on paper their rent charges and an additional one itemising our visits, time taken etc incorporating the excellent care being given, (although from many of them you would not know that). The final monthly residential and care bill was hardly anything to them, so much was credited back. Equally, no communal charges - site lighting, site heating, site daily cleaning, Miele washing machines and dryers in the shared laundry room, all gas and electricity included in the rent at special prices. Daily buses to transport them to the local club, twice-weekly neighbour morning meets and pm lotto with tea with biscuits. I recall how the price of a cup of tea went up from 20p to 25p and the attitude of these elderly with their Rolls Royce electric wheel chairs...."What"!.."I'm not paying that ...! And so it went on. The other, less than 1% owner/occupiers, having sold up their homes and paying proper rents etc to go into the sheltered housing unit with their care not discounted in the same way - everything they did was fully charged. You could always see those that were non-payers (tanned and always just back from a sunshine holiday).
All this under the noses of the 5 x full-time on-site local council admin staff 8 - 5pm (with emergency call-outs chargeable to council and paying extra remuneration to staff for call-outs from their own homes) paid ca £60/80k per annum and 2 x full-time cleaners to oversee the system and of course, we care County Council care staff 10 x over shifts, 24/7.
Mick Roberts
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Sign Up7:44 AM, 19th December 2017, About 7 years ago
My tenant's wun't pay £20 for the ID.
In society & it's been happening for thousands of years, there will always be so many that need 'help'. UC is has taking taken away this safety net.
We're all different & that's what the Tory Govt don't get. They want everyone to be good with finances & banks just like them.
If u save when u 7, u save when u 37.
I've seen these people go in & help them with budgets & when their gone, the original chaos ensues.
Can they afford to keep a dog? No, but do they keep a dog? Yes.
And yes give 'em food vouchers, & on same footing, give 'em rent vouchers, so that proportion of it which is now called the Housing element, only be used for rent. But Oh No Mr Tory don't want that, he'd rather take a chance & see Taxpayers money being given to pay the rent, just wasted on other items.
I've had HB tenant 13 14 years, no arrears no problems. They've switched her onto UC, she now in arrears & avoiding the phone.
I don't know the one solution, I'm not a politician. I rent houses out, I don't run the benefit system.
I do know it was working before and now it's working much MUCH less. I know now the shelters are full, the Travelodges are full and they wasn't before.
All us in the benefit world know UC is making the homeless much worse and it's only just coming in. Why are the Govt conceding on a few issues? That will happen more and more.
The payments to Landlord part should have been exactly that, payment to Landlord, 2008 LHA same mistakes, it's only been 10 years, now HB staff quite easily pay to Landlord with one phone call.
Should tenants be starved & made homeless? I'd say not, give them their safety net.
amarni
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Sign Up16:18 PM, 19th December 2017, About 7 years ago
But they are not being starved and can apply for one-off top ups as a safety net.
Someone in receipt of benefits cannot expect to coast along without taking responsibility for their choices, ie pay the rent on time and buy their food as against spending it on cigarettes and drink/drugs.
Those with absolutely no desire to work must then feel the brunt. This society props up too many whilst allowing them to loose their integral self-respect along the way.
I know someone, an owner/occupier in receipt of benefits, who when requested to attend a case assessment goes to the doctor and gets herself signed-off as being too mentally and emotionally ill and is then put on more medication to avoid the interview. In the interview that eventually takes place she puts on the actress act until the examiner has to agree not to arrange for another assessment for 2 or 3 years ! This same person has told me that they refuse to go out and look for work - they are too good for it ! By the way they manage to afford to smoke, drink and use the occasional drug with all her other waster-type friends ! The last time I saw her was in Robert Dyers prowling around looking to steal the odd item. You probably have similar in Nottingham too and know who they are.
As far as the Tory party goes, I agree and their actions and policies appear to me to be a suicidal death wish.
They seem incapable of thinking through their policies and oblivious to the fall out by many within their own party too, only to have to further embarrass themselves when back-tracking. From the June 2017 election catastrophe to changing weekly benefits to monthly overnight, charging £0.50ppm for phone calls to them by claimants, to Mrs May, at the Tory Party Conference needing a glass of water to stop her weak, croaky voice from coughing as she is reciting 'strong and stable' - a true leader would have had this covered and either not had to ask for a glass or her aides would have arranged for this in preparation etc. Unfortunately, Mrs May is not well and this does not bode well when leading a country. Perhaps she could emulate Mr Putin more, ie be seen in different poses, on horseback and promote herself etc. Ha, ha.
Jonathan Clarke
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Sign Up1:50 AM, 20th December 2017, About 7 years ago
Reply to the comment left by amarni 1 at 18/12/2017 - 18:29``In my view, anyone claiming UC - once on it - needs to have a willing and sensible member of the local general public assigned to them (not a council officer) go in to their homes and go through a proper itemised budget plan with them on an initial, then weekly basis, then monthly, then quarterly basis. This, in my view, would do more than simply handing out money ad-hoc. ``
In an ideal world with unlimited resources this yes would be an admirable solution But in real life I`m afraid it is a totally impractical unfeasible suggestion. Where are these truckloads of `willing and sensible` people going to come from ? There are 1000`s and 1000`s of people who simply are and will forever be unable to manage their finances effectively . If parents and the education system have failed them in 18 years its folly to suggest that a well intentioned individual would be able to do more than just touch the surface. It is such a time intensive task to attempt that and just a further waste of taxpayers money.
Government should understand that there will be those who abuse the system and those who don`t even know the system in the first place to know how to abuse it. Why we beat them all with the same stick is beyond me .
In school I was good at some stuff but rubbish at other stuff . So I was graded into Set 1 Set 2 or Set 3 . Some people are just useless with numbers and Maths and forward planning . They simply dont have an aptitude for it Why spend hours and hours trying to force a round peg into a square hole .
If I was good at fixing cars i could fix them myself but I am not so that why garages are there. The government doesnt say I should learn to fix cars . There are a multitude of systems out there to help fix things for people that they cant fix themselves. Some people cant deal with money. Why does the government think it has to force them to deal with it . I go to an IFA or an accountant for stuff I dont know . Should I be expected to know everything about money and do away with these professionals . Of course not
Why cant tenants be allowed to make a mature adult decision and say ... Look I`m good at fixing cars so i dont need a garage but I`m not good and never will be good at dealing with money . It does my head in and I always get it wrong . I know that about myself ....so I want to make a conscious adult responsible decision to have my rent paid straight to my landlord. By not allowing a tenant to make a very simple choice like that you are in effect stopping them making adult choices about their lives. You are in fact compounding the problem and dis empowering them and treating them like a child .
UC treats everyone the same even though everyone is different . It is not fit for purpose. Ive had dozens of tenants who are exasperated with the system
I know already many `willing and sensible` people who try to support them . They include me ,CAB, social workers, probation officers, support workers, homeless charities. I talk to them all . But they too are at their wits end with a system so poorly designed and so obstructive and so lacking in common sense.
Why doesnt the government come to me, Mick, support workers, social workers. homeless charities etc etc and ask us our views. We could tell them how they got it wrong and why they now need to ship evicted tenants 50 miles out of their home town into temporary accommodation . This costs the taxpayer far more
It costs the taxpayer about £25 a night for me to house HB tenant. When I evict them which I am doing they end up often in a police cell or a hospital bed . Dysfunctional people go downhill when their lives are disrupted and they lose their home These cells / hospital beds places cost £400 per night to the taxpayer.
Either pay me £400 a night to sit with them and work out itemised monthly budgets or much simpler save that £400 and pay me my rent direct .
When I worked in a job my taxes were taken from me direct. Deducted at source . They didnt want my employer to pay me gross as they didnt trust me to pay that money on to HMRC . And I am a highly functional person but no they didn`t trust me . But surely they want me to manage my finaces so by their logic hey should pay me yes? The country of course would fall apart if all employers paid gross and HMRC didnt deduct tax at source . No way would they collect it all Why cant they deduct the housing element of UC at source and pay me direct . Hypocrites
Mick Roberts
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Sign Up7:35 AM, 20th December 2017, About 7 years ago
They're not being starved? Aah right, the gal I saw yesterday that had no food in her cupboards, I must have been imagining that one.
One off top-ups? I think she's already had that one, so the next one-off, well it's now not a one-off as it's not allowed.
And these UC advances are a joke, even the front line staff don't know how to do them.
They can't expect to coast along, but they do. Do we then make 'em homeless? And their kids too? Them kids could grow into good top people like me & JC ha ha.
I've got some normal non disabled tenants & they are just unemployable. Nothing wrong with their body as such, but proper thick & just don't listen. U tell 'em to go right corner of the room to get that spade & they will go to left corner of room & get the flower bowl. The mind boggles.
Very good words Jonathan, we're all different. There's only us at the sharp end of having deal't with these people for 20 years that understands them.
Again Homelessness on Channel 4 news last night & BBC1 news this morning. I know building houses is one part of solution.
But why isn't anyone asking the likes of me & u?
I've evicted 4 families last 4 years Benefit cap. Hundreds of other landlords have done the same. They give the benefit cap, but take the money off the Landlord, THE RENT! What has tenant learn't from that? They still receiving the same money. It is causing homelessness.
UC is causing homelessness by paying tenant 'the rent', & the delays in paying. Simple from where I'm looking, pay Landlord direct. Another so many hundred thousand no longer homeless. It's costing millions to keep 'em in emergency accommodation.
Ha ha yes u say the same as me JC, why don't the Govt come to us. I spoke to TOP TOP person in UC last week & he wasn't even aware that UC don't tell us when they have received our arrears form, so we constantly ringing costing taxpayer thousands to make sure they have the form. HB LHA have been telling us for years, yes got your rent arrears proof, relax, we ain't paying tenant any more. SO SO SIMPLE. But UC is getting this wrong 'cause they ain't asking us the people on the ground 'How can we make this better?'
Yes Nottingham now being shipped 40 miles away to Sheffield 'cause all shelters are full.
I have it on good authority every tenant homeless costs 10k to house, from start to finish. 10k when paying Landlord direct would save millions.
Why do Income Support pay the water company direct from the tenants benefit, for lots of years? 'Cause they know then at least it will be paid & tenant will have water. Why should rent be any different?
Jonathan Clarke
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Sign Up9:20 AM, 20th December 2017, About 7 years ago
Spot on Mick
Case studies of last week
I had a tenant yesterday sends me a desperate text , No food in fridge . 8 pence to their name . 3 kids. Starving and cold and ill. Works part time . Tries their best. The council has had her application since August after some random suspension. She cant fill out the complicated form they sent out. No one to help her .Sec 21 has been served. Expires 8th Jan I gave them £50 to get some gas and a McDonalds
Another LHA suspended because tenant got wrongly arrested and moved house for 2 weeks as part of his bail condition. Charges dropped. Some random witness saw a fight called police but police got the wrong end of the stick. 4 months later they all havent updated their computers to reflect that 2 week change. Sec 21 served . Expires 27th Jan. Its like if i go on holiday for 2 weeks someone putting the holiday address on the computer and stopping all my rental income and taking 4 months to sort it . DWP blame council . Council blame police . Police blame `the system` .
There are loads more . Countless suspensions. Under trained staff. Callous attitude. LHA freezes HB Caps. UC catastrophe
When someone at the council presses the suspension button on a computer they are in a nice warm office with their lunch on the table. Not a clue about the outside circumstances . I challenged this and said give me a call first before you press suspend I will give you an up to the minute update just in case you have missed some human tragedy like the one who didn`t attend an appointment because her mum had just died that day or the other one when they had a car accident and were in hospital on a drip
But no they resolutely refuse to engage with me . They just quote some HB regulation saying they have the power to suspend. Its a power they have yes but its an uncontrolled abuse of power. These relatively low paid council workers have the power to wreck peoples lives and they do not have the training or knowledge of the case history to make a sound decision. They are acting as judge and jury . Their power should be called to book and investigated. Crazy
. . It should as the default option be an open 3 way conversation between me the tenant and the council with everyone telling each other exactly whats going on .
Data protection = Sec 21
money manager
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Sign Up11:00 AM, 20th December 2017, About 7 years ago
Reply to the comment left by Jonathan Clarke at 20/12/2017 - 09:20
and a McDonalds? How many spuds, carrots and onions could she have bought and cooked, on your gas?
amarni
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Sign Up12:05 PM, 20th December 2017, About 7 years ago
Phew! OK, I get it ! Based upon what is written in the above comments about the many claimants and their not being able to understand or manage money, it would not matter how much they are in receipt of: they would always overspend, regardless of the sum.