Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
The Forever Tenant
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Sign Up22:41 PM, 23rd January 2020, About 5 years ago
There's a lot of factors in play here than simply saying is a 3% raise s good idea.
How does your property compare to others in the area? Is the rent you charge the same as a similar property?
How are the tenants? Are they good tenants that don't cause any issues?
Have they caused you any expense? Are they ringing you constantly about having the most mundane thing repaired.
Some say that a good tenant that looks after a property and pays on time is a hard thing to find and raising rent may make them look elsewhere. You never know who you might get next.
I can't help with the specifics of the legal notification of the rent increase, but there are several knowledgeable people on here that can assist.
As for your final comment about a definite 3% raise each year, I would ask that you don't add that (as you would expect from a tenant). My thoughts are that 3% is above the average wage increase each year and you would likely have your tenants even more out of pocket each year, making the property even Less affordable as time goes on. I would suggest seeing what the market suggests before making a regular increase.
Surrey Landlord
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Sign Up0:03 AM, 24th January 2020, About 5 years ago
I know there are some landlords that out of principle increase the rent every year. My personal attitude has always been to charge a little less than market rent with aim of keeping tenants longterm. A few % increase as a matter of course annually, might make a tenant look elsewhere. Having said that the type of increase you are talking about after 3 years sounds more than reasonable. However, think carefully: When you then factor in voids, readvertising, redecorating, time taken to show prospective tenants around, etc, I have never thought it was worth it for £30- £50/month. 2 years of a rent increase could be easily wiped out by all the above expenses incurred with getting a new tenant, quite apart from the unknown Xfactor of a new tenant.
user_ 7167
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Sign Up10:33 AM, 24th January 2020, About 5 years ago
Matarredonda
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Sign Up10:48 AM, 24th January 2020, About 5 years ago
For many years I never increased rents but then found I had fallen very much below the average as always let at a most competuve rate anyway.
These days I tend to increase around 1.5% per year as believe to be fair since Government policy has made renting far less attractive and other costs such as property management costs, where applicable, have increased by far more.
Insurance costs, accountancy costs etc all increase on a regular basis as does any mIntenance/repair work required.
All my tenants have been with me for many years and if you have the conversation with them about true costs, etc mine, at least understand.
So in short if you have not increased rent since 2017 a 3% increase seems fair to me so long as you don't infringe any terms of the rental agreement.
Simon M
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Sign Up11:20 AM, 24th January 2020, About 5 years ago
Assess each tenant and property individually, how much you value each tenant individually, and considering market rates for similar properties. Raising rent will often prompt a tenant to think about whether to stay. If they leave, you may well lose more than you hoped to gain.
Austyn at H D Consultants
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Sign Up11:50 AM, 24th January 2020, About 5 years ago
When I was a tenant, my landlord would raise the rent by 10% every 6 months. When I questioned this he said he likes to keep fresh new faces in the property.
This was in 2005, my first pad. Started off as £500pm for a canal-side 1 bed flat in Maldon. I stayed for 18 months before the rent increases forced me to make the jump onto the property ladder and leave renting behind.
Looking back, I think its more likely he didn't want to deal with the property condition complaints and it was easier to get new tenants and quickly bodge something back together between tenancies.
3% is not a big deal and you need to raise your rents to stay profitable. Go for it.
Ann
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Sign Up11:56 AM, 24th January 2020, About 5 years ago
Many thanks for the comments, much appreciated. The tenants are all good and are minimal work. We are happier having long term good tenants and all of the current tenants want to be long term, we definitely do not want to put them off staying but don't feel an increase after 3 years in unreasonable. We'll exclude the annual increase idea though.
The rents in the area are variable but I'd say we are currently under market rate for all of our properties by at least £50pcm. The tenants look after the properties well, which is more important. Additionally, rental costs here in NI are significantly lower than in England so a 3% increase will only add approx £15pcm. All of the tenants receive UC which covers their rent, and does increase with inflation. Whilst our landlord costs i.e insurance and rates (we don't have Council Tax) have increased. An increase is really to keep our yield/return in balance, it doesn't increase it.
So, we just need to confirm the exact process to do so.
Dave
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Sign Up12:41 PM, 24th January 2020, About 5 years ago
In my opinion all Landlords should be increasing rents in excess of 3% to demonstrate to the government that if Landlords are going to be constantly penalised and abused it will have a knock on effect on tenants. If rents rise sufficiently the government may be forced to take action on policies like S24. They will listen to tenants complaints rather than a Landlord. I have raised my rents significantly since the introduction of S24 and sent information packs to all my tenants inviting them to visit their MP's and explaining that the rise is forced on me by the governments stance towards the PRS.
The Forever Tenant
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Sign Up20:25 PM, 24th January 2020, About 5 years ago
Reply to the comment left by Dave at 24/01/2020 - 12:41
I think the issue with vastly increasing rents is it won't get the government to backtrack, but instead they will slap even more regulations and restrictions on renting. Potentially including rent controls.
Dave
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Sign Up7:05 AM, 25th January 2020, About 5 years ago
Reply to the comment left by The Forever Tenant at 24/01/2020 - 20:25
Possibly rent controls but they would be difficult to Police. Look at Ireland where S24 was reversed and even incentives put in place to entice landlords back into the market as a direct result of rental increases. If we don’t learn from history we may as well close the doors now.