Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Robert M
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Sign Up11:37 AM, 1st October 2016, About 8 years ago
Reply to the comment left by "Amar Dev" at "01/10/2016 - 09:03":
Hi Amar
It was a sort of "tongue in cheek" comment, but also meant to highlight that most landlords (and developers) are going to need to change their letting strategies in the next few months and years as the rental market place is changing so rapidly that the "standard" buy a house and rent it out sort of scenario is not going to work any more.
My strategy has been to move away from this sort of arrangement, and I have radically changed the way that I do things over the past few years as simply being a landlord and letting to tenants on benefits did not work, because it takes ten profitable tenancies to pay for the damage that one bad tenant can do, and with the HB/LHA restrictions and the reduced benefit cap coming in next month, it is virtually impossible to make any profit from such tenancies so such losses cannot be covered.
For landlords with standard houses, then I really believe that Rent to Rent arrangements can work well for them (so long as the Rent to Rent company honours their agreements, and expectations from all parties are reasonable and understood). However, for developers, it may perhaps be a case of looking at providing hotels/travellodge style accommodation for use as nightly paid emergency accommodation.
I have quite a few properties in South Yorkshire, so have contact with homelessness organisations in the area who often need to place people at short notice. If you want to discuss things further, please e-mail me robert.mellors@hotmail.co.uk
M H
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Sign Up19:48 PM, 1st October 2016, About 8 years ago
Hi Robert
I've just read your post on property 118 with interest. I have for a while now been tearing my hair out with the local council regarding their negative opinions, perceptions and stance on the rights of landlords.
I'd love to get back in the driving seat by offering hotel style accommodation instead of lovely single units that get trashed and left with arrears that LHA will not pay. They believe what rogue tenants tell them, they encourage tenants to open us off with demanding section 21 and court action before they'll even consider rejoining them. Tenants know that we are forced to do this if rent isn't paid so the nightmare starts. I'm in court again next month with rogue tenant being supported and advised by CAB - 7 months rent arrears, growing g hash in both upstairs bedrooms, house soaking and trashed and CAB advising him to sue me!!
It's time I got control back but I feel alone and isolated fighting huge organisations who seem to want to obliterate us!
Sent from my iPhone
Robert M
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Sign Up21:28 PM, 1st October 2016, About 8 years ago
Reply to the comment left by "pheonix mich" at "01/10/2016 - 19:48":
Hi Pheonix
What is possible with your existing properties I don't know, because I do not know the properties or areas or your letting strategies or your personal skills, knowledge, risk aversion, etc, but I do know that it is virtually impossible for private landlords to cover their costs now (let alone make a profit) when they are doing standard lettings to DSS tenants, and the situation is going to get much worse when all the HB entitlements reduce next month (due to the reducing Benefit Cap).
Hotel/guest house/travellodge style properties may give you far more control over who you have in, and how easily you can evict them if they cause a problem, as hotels/B&Bs/travellodges, etc do not grant tenancies and are thus not usually subject to the Protection from Eviction Act (PEA). BUT, you would need to research this in some detail as it is possible for such places to unwittingly create tenancies/licences that do become subject to the PEA. Also of course, the property management (staffing) situation for a hotel is very different to that of a normal HMO letting, so you would need to consider the implications of this.
If your properties are standard houses, then they may not be suitable for use as hotels/B&B/travellodge style rooms, so if you want to reduce your risks and hassle then a Rent to Rent lease arrangement with a council or housing association (or other organisation) may give you the guaranteed rent you require. This is likely to be less than what you could let the property for if doing the letting yourself, but it would drastically reduce your risks and hassle so long as the rent to rent company honours their agreements (there are good honest Rent to Rent companies, but there are also some con-artists (or incompetent amateurs) out there, so beware).
In relation to offering hotel style accommodation, you could negotiate some sort of deal with the local authority whereby they can place homeless people (who they consider to be in "priority need") with you and the council pay x amount per night, or you could simply offer rooms on a nightly basis for any homeless person and they claim Housing Benefit at the LHA shared room rate (not much money, and still lots of damage, but at least much easier to evict the residents if necessary).
There are other options, but they get much more complicated/specialist.
Michael Jones
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Sign Up21:51 PM, 1st October 2016, About 8 years ago
What .... and leave open ended AST's behind ?
If Council is paying on behalf of tenant, then Council should recognize the obligation it is sponsoring !
Get tough.
M H
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Sign Up21:59 PM, 1st October 2016, About 8 years ago
Thanks Robert, I have 16 years experience, currently have 31 houses mainly in stoke-on-Trent, Newcastle area, I manage and maintain them all. My strategy is to sell slowly over several years, consolidate the rest, refurbish all started about 6 years ago and is on going, I don't let to LHA unless disabled with genuine reason for being on benefits, mainly working families or shared working houses. As Refurbs tail off capital being paid to reduce IOL's.
Hotel strategy probably not suitable for my houses, I'd be interested in the more complex ideas.
Robert M
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Sign Up23:59 PM, 1st October 2016, About 8 years ago
Reply to the comment left by "pheonix mich" at "01/10/2016 - 21:59":
Hi Pheonix Mich
If your properties are not let to LHA tenants, then the benefit cap is not an issue for you. Likewise, those who receive middle rate DLA or PIP (disability benefits) are not affected by the Benefit Cap. If you are not reliant upon LHA tenants, and your properties will let easily to working tenants, then you probably do not need to consider changing your letting strategy, so do not need to consider hotel/travellodge or other strategies. Rents will continue to increase due to the "tenant tax" and other increased costs (and increasing tenant demand), so if your properties attract tenants who can pay the rent without relying on benefits then this should not be a problem for you. Of course there will be an occasional tenant who causes problems and ends up costing you money, but if you insist on a rent guarantor each time then you can limit the financial damage from those occasional bad tenants.
Paying down your mortgages as and when possible is also a good idea as that will reduce the effect of the "tenant tax" (clause 24).
From what you have told me, I do not think that the alternative strategies are required, just keep doing as you are doing, always get a rent guarantor, and beware of taking tenants on benefits (unless they are exempt from the Benefit Cap, and can pay any top ups required).
Michael Barnes
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Sign Up9:31 AM, 2nd October 2016, About 8 years ago
A Government spokesman (who I believe is a Peterborough MP) said "Councils have a responsibility to house families in settled accommodation as quickly as possible".
The implication appears to be that because they have this responsibilitythere can be no problem.
Luke P
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Sign Up10:21 AM, 2nd October 2016, About 8 years ago
Reply to the comment left by "Michael Barnes" at "02/10/2016 - 09:31":
Michael, I would nominate that for comment of the year!
Herein lies the problem and the disconnect between national government and local government; between national government and the people. It is true for many areas of daily life where the authorities are concerned.
A local landlord who has recently become a Councillor gave a talk to our Landlord Association about how almost everyone working within the council hides issues from the person above them. The top boss, and by extension Westminster, no doubt, believe all is running smoothly.
M H
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Sign Up6:21 AM, 3rd October 2016, About 8 years ago
Reply to the comment left by "Robert Mellors" at "01/10/2016 - 23:59":
Thank you Robert for your reply, it's very reassuring.
With regard to guarantors, I didn't realise until recently that they can give notice after the fixed term period of an AST has expired. To save time and cost I allow my tenancies to roll over on to periodic. Is there a way around this, other than constantly reissuing the tenancy?
Robert M
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Sign Up8:53 AM, 3rd October 2016, About 8 years ago
Reply to the comment left by "pheonix mich" at "03/10/2016 - 06:21":
Hi Pheonix Mich
If you are allowing your tenancies to roll over into periodic tenancies then make sure the AST says that the initial term is 6 months thereafter it will become a contractual monthly periodic tenancy. Use the word "contractual" otherwise if the tenant abandons the property I believe that you may become liable for the Council Tax, whereas if it is a contractual periodic (rather than a statutory periodic) then the tenant remains liable until the tenancy is ended properly (e.g. by notice, surrender, or court order).
In relation to the rent guarantors, I use wording in my Deed of Guarantee document, that makes it clear that the rent guarantor's liability continues into any subsequent tenancies (or any statutory or contractual continuation of the tenancy), unless or until the rent is increased by more than 20%. I don't know how enforceable this would be in law, but so far it has never been challenged, and it does make it very clear exactly what the rent guarantor is agreeing to be liable for (only if the tenant defaults of course). You have already sent me your e-mail address, so I will e-mail you a copy which you are welcome to adapt for your own use (though as a legal document it may be best to get legal advice before adopting or adapting this).
In the last tenancy I issued, I actually went for the tenant who could offer two rent guarantors. Most landlords would not think to ask for two, but if someone can offer two guarantors then this may be the deciding factor in them being offered the tenancy rather than someone else, so it is a good idea for landlords to ask this, and a good idea for tenants to offer this. - If you don't ask, you don't get.