Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up10:28 AM, 7th August 2023, About A year ago
I think Generation rent needs to go ask the Council for some houses cause the Landlord is an individual person & to tell him/her u not having your own property back when u want it-Means the Landlord won't give u the property in the fist place. And this is your problem Generation Rent. U & Shelter are creating a supply shortage which is making your tenants lives worse, not better.
I'm one of the biggest receivers of these grants in the UK. And it's absolute codswallop what u saying. In 2023 my tenants are not paying any more for an EPC E or C.
You are totally discounting the 60% of tenants in the UK who paying way under market rent cause contrary to your popular belief, many o fus Landlords look after our tenants. And guess what, you've not heard from my tenants have u? There u go u see, u ONLY hear from the minority with a problem, then u cause a problem for the MAJORITY.
https://twitter.com/MickRobertsBoss/status/1688481668032536577?s=20
Will u pls stop
@genrentuk
& @Shelter
. I wish to sell my houses but can't cause u making it impossible for lower earning tenants to move. You won't have any homes to start with
Protect tenants from eviction for 6 years after EPC improvements
https://property118.com/protect-tenants-from-eviction-for-six-years-after-epc-improvements-call/ via @wpvkp
Jo Westlake
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Sign Up12:31 PM, 7th August 2023, About A year ago
I would love tenants to engage with the whole EPC upgrade grant thing. On the rare occasions I have tenants who actually qualify for anything they refuse to apply or assist with my application. They tell me everything is fine and they don't want to be a bother.
Some don't tell me about a change in circumstances in case it makes me want to evict them. I've never evicted anyone so they certainly haven't got that idea from me. Must be all the media articles that have promoted the idea.
Obviously if landlords are paying vast amounts of their own money for EPC upgrade work out of the minimal amount they're left with after mortgage interest and Section 24 tax has been paid they are likely to need to increase the rent. If improvements were fully tax deductable it would help.
H MD
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Sign Up14:58 PM, 7th August 2023, About A year ago
I wish Generation Rent and its ilk a lifetime of renting sub-standard, poorly maintained high rise social housing from their local council.
They do not deserve a decent, well maintained home provided by conscientious private landlords. When the large corporates takeover the sector then GR will really be squealing.
David Houghton
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Sign Up15:31 PM, 7th August 2023, About A year ago
So what you are saying is if the landlord accepts a grant which benefits the tenant the landlord has to have a 6 year tenancy. Sounds a lot like a disincentive to accept grant funded work to me
Russell Cartner
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Sign Up16:22 PM, 7th August 2023, About A year ago
All the PRS accommodation where I live has disapeared. The Government, loony left Shelter and Generation Rent have killed it off Average EPC in England is Band D.
A Landlord on E, F or G will lose money on upgrading, if it is at all possible. Removal of Sec 21 will make it impossible to evict whilst costing you thousands in the process. The tenants lawyer will be free.
Get out while you can
Charles Baldwin
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Sign Up16:31 PM, 7th August 2023, About A year ago
What a load of ****! I can just imagine my tenants applying for grants to improve a property I just spent £20k+ on improvements. That was to take it from a D to a B. So does anyone think that tenants are going to apply and then give me the money back that I have already spent?
Tony Johnson
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Sign Up16:34 PM, 7th August 2023, About A year ago
As far as I'm concerned as a Landlord, 6 months notice is more acceptable than abolishing Sec 21. and would also be more tangible benefit to a decent Tenant.
Most of us on both sides can't disagree that 2 months to find a new home in the current market is short and stressful, especially with families and with children.
Most Landlords should not have a problem moving to a minimum 6 months but only if:-
1. Tenants are also required to give more notice say: 3 or 4 months.
2 Sec 21 is preserved in tact as a process to repossess for sale, major refurbishment, personal family or friends use, (subject to the 6 months notice) without having to go anywhere near the dreaded court system.
Of course breach of the Tenancy Agreement by either party should still trigger the option of an immediate termination by the other party. ( ie: Tenants not paying rent, causing nuisance or damage, sub letting etc or Landlords not carrying out their obligations of repairs & maintenance)
This would be more beneficial to both Landlords and Tenants and foster a better relationship than the current Reform Bill which is going to do nothing except cause mistrust between parties with no side coming out happy.
Why this hasn't been proposed by the Landlords "representative" to the consultations on the Reform Bill but instead section 21. appears to have been given up without even a fight is concerning.
Tony Johnson
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Sign Up16:43 PM, 7th August 2023, About A year ago
That Generation Rent are bringing in fuel poverty as a factor in the responsibility of Landlords just proves that they believe Landlords are social services and have a duty to protect poor people at their expense instead of the local authority or the government.
GR have proved again that they are not interested in a healthy rental sector but they want a socialist state with wealth redistribution.
Gove is an ignorant fool for getting into bed with these Marxist activists who are just using tenants for their political agenda and have absolutely no business or relevancy being in discussions over government policy in this sector.
Rerktyne
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Sign Up19:47 PM, 7th August 2023, About A year ago
The decent private landlords should go on strike! Keep the houses empty for as long as possible! Or as you can do moderate B&B then do that - including accommodation for people on the council’s needy list.
Make it clear that it’s the govt that is failing to house people and not us!
This country has become a parasite’s paradise!
Russell Cartner
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Sign Up19:49 PM, 7th August 2023, About A year ago
Whole lot easier to sell up