CARIDON LANDLORD SOLUTIONS

Hi Mick,

As soon as I find out I will let every know!... Read More

Dear Colin,
This seems to be the common theme of late, either the online APA does not reach the case manager or is just not set up in time.
I hope you manage to get it sorted.
Please keep us updated!... Read More

When the online APA system launched I really thought that it would be a game changer and that that issues with APAs would be eliminated. However there are so many flaws in the complex UC system that to date have not been addressed. It is good to see that landlords are contacting local partnership managers and highlighting concerns as the fact of the matter is the system is not working as it should. There are still several delays in the APA being set up, poor communication between DWP staff and landlords, APAs been paid in error to tenant who are in arrears and no compensation offered to the landlord. The list goes on.... Read More

This seems to be a common theme of late.
Have you contacted DWP and applied for an APA managed payment to landlord for the rent to be paid directly.
Please feel free to call our offices if you need further assistance on 02037289937... Read More

Dear WP,
I would always suggest that you request an APA.
if your tenant does not fall into the set tier factors there is an option to input your own concerns.... Read More

Thanks Mick for your kind words.
Hope you are keeping safe.... Read More

Dear Barry,

Is your tenant on benefits or a low income? As many Local Authorities have now set up hardship funds for those affected by the impact of COVID -19.
In addition if your tenant has been in arrears consistently before the outbreak she can perhaps apply for a DHP via the local authority.
Hope this information has been helpful.... Read More

The Lords Select Committee is calling for evidence into the economics of Universal Credit.
The deadline for submissions is 29th February. I really would urge all landlords to comment. Please email me your views, experiences and effects that Universal Credit has on had on you as a landlord and how it has effected your tenants.... Read More

Dear Luke,

Have you tried to contact your Local Partnership manager?

I will post a list of all the regional service centres shorty.... Read More

Thank you Robert for the mention.
As Robert stated UC will only pay the Housing Cost Element based on LHA, if the tenant is in 8 weeks or more rent arrears in his current accommodation (yours) they will pay third party deductions to the landlord, however if he moves out of your accommodation these payments will seize.
The tenant is required to notify DWP of any change in circumstances this includes moving home, once he moves he is required to log into his online journal and report the change. He then has to contact the Jobcentre to book an appointment to verify his change of address and provide his tenant agreement or a letter from his landlord detailing rent, date of move in and property address failing that no Housing Costs will be paid. For rent to be paid direct to the landlord (MPTL) and / or Third party deductions (TPD) the landlord is required to complete a Uc47 a form ca be downloaded on gov.uk. It is very important to remember that Universal Credit will only pay LHA Rate for the dwelling and will not exceed that and that the tenant was will only have £192.41 to live on.
Please feel free to contact our offices to discuss your case in detail.... Read More

If landlords are having issues in obtaining an APA we would advise that they make raise a Stage One Compliant directly to DWP Complaints Team, they can be emailed at L.E.CRT@DWP.GOV.UK.

If you are still unhappy you can escalate your complaint to Stage Two
Correspondence@dwp.gov.uk

If all fails you can refer your case to an independent body such as Independent Case Examiner ICE

There are organisations such as Caridon Landlord Solutions and UC Advice (Bill Irvin) that have a wealth of experience in dealing with complaints of high value.

Please feel free to give a member of our team a call for free expert advice.... Read More

Thank you so much Mick.
Its great to feel appreciated!... Read More

Dear Reluctant Landlord,
I will be posting a Universal Survival Guide for readers within the next few days which i hope will be useful.... Read More

Hi WP
We would be happy to speak with you and offer free advice on selecting a client on UC.
We can also provide you with a free UC survival guide for landlords in managing UC and additional information.

Enjoy the rest of your weekend!... Read More

Universal Credit is a more complex benefit then Housing Benefit.
Please feel free to give me a call i am happy to offer you free advice to enable you to make an informed decision.... Read More

Will do Mick.... Read More

Well said Mick... Read More

Dear Reader,
Sorry to hear that you have given up on challenging DWP decisions, every landlord has a right to challenge a decision that they are not happy with. We may not always get the results that we want but it is important to continue to keep challenging the decisions so that DWP are made aware of there failings and hopefully make improvements.... Read More

Dear Rennie,

Thank you for your kind words!... Read More

Dear Dr Rosalind Beck,

Thank you for your kind comments!... Read More