Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up19:19 PM, 30th August 2012, About 12 years ago
Incorrect interpretation. The KEYS were handed back NOT possession of the property - which is clearly governed and documented by notice/ lease I would point this out - refuse to pay and test it in court - I'll eat my hat if you lose. With this logic people leaving a week or month early are no longer bound by AST - which is nonsense.
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Sign Up7:06 AM, 31st August 2012, About 12 years ago
I completely agree with rodent, when the keys were handed back is irrelevant. The AST is the legally binding document that establishes possession of the property. I currently have a tenant who has signed a contract to start his tenancy on the 1st september but asked to pick up the keys on the 3rd. In the past I've had students renting accommodation on a 12 month AST but only picking up the keys at the start of term 6 weeks after the start date. In neither case did my having the keys mean I have possession of the property (I couldn't for example have rented it to someone else), the contract specified that the tenants were in possession. As an illustration for the council, imagine your tenant had popped back 5 mins after giving you the keys and asked for them back so he could get something he had forgotten, you couldn't have legally refused as the possession of the property was his until midnight.
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Sign Up8:11 AM, 31st August 2012, About 12 years ago
Note for my tenants: posting your keys through my letter box does not end your obligations as set out in the AST !
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Sign Up8:31 AM, 31st August 2012, About 12 years ago
TA - that's my shorthand for Tenancy Agreement (not junior Army) - I use 2 letter abbrevs. not 3 cos I'm cool.......TA saying for instance tenancy from 1 aug 2012 to 30 sep 2013 inclusive (or end of 30 sep) is unambigious. Also .... if you are not occupying a property because your firm's project X for instance in that part of the world, never got underway, but the landlord is not putting someone in your place as maybe a) your firm are covering the rent or b) the owners are keeping it empty to prove they can't mitigate their losses by filling it ..... or whatever whatever whatever ... the council will STILL want their pound of flesh for the period as it is a house in their zone and time is still ticking on as it does (mainly because they are a council and want to meet their area targets) ... so for them it's TA not occupation that counts .... (or maybe the reverse when the mood suits them). Put these 2 facts together though (usually) - a properly written TA and what normally happens = last day of the month is down to the tenant in council's eyes. However if the council can't get the money off them for any reason they will seek to get it off landlord - hence their terminology of 'setting up accounts in landord's name where possible as that's where the ultimate LIABILITY lies' (I say that may well be all fabricated 'lies' not lies). eg. A student landlord will have the account set up in his/her name with an expemption running back to back (with any small gaps nullifyied - actually that's one thing the council do, do nicely for a change - not often you hear the word council and nice in the same sentence). I digress. But what does this mean - does it mean if an admin error unblocks the exemption or a tenant is found out to be thrown off his/her course - that the landord is liable - who knows - it is a dark art this 'we will seek to cover ourselves from the owner' ... councils/water/power in that order use this line but maybe the darkness is just in the word seek and has no real power. My suspicion is that councils can do, power companies cannot and water companies are somewhere in the middle. Personally I think council tax should only be charged when councils work anyway i.e 10am to 4pm 3.5 days a week. So that's 6/24 x 3.5/7. So that's 7/8 off every bill. Happy Friday to one and all!
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Sign Up20:14 PM, 31st August 2012, About 12 years ago
I also agree with Rodent: The tenancy agreement expires at midnight, so "state of affairs subsisting at the end of the day" is "tenant has posession"; Landlord has posession only at the start of the next day, i.e immetiately aftermidnight.
Mary Latham
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Sign Up5:25 AM, 1st September 2012, About 12 years ago
In fact the keys are the symbol of
Possession. When keys are returned the tenant has surrendered the tenancy in
law. If the tenancy is surrendered before the end of the fixed term the
landlord can, after mitigating his losses, claim rent from the tenant. Where a
tenant collects the keys after the start of the tenancy from choice he would be
liable but if a landlord chose not to give the tenant the keys by the start
date the landlord would be liable.
Council Tax regulations have nothing to
do with the various Housing Acts for example a property is an HMO where there
is more than one tenancy agreement rather than where there are more than two
unrelated people sharing facilities (HMO definition in the HA 2004).
My tenancy agreement states that the tenancy
begins at 15.00 hours on day one and ends at
10.00 on the last day – just like an hotel this gives me time to do my
inventory and minor repairs, cleaning etc before the new tenant moves in. The
new tenant would be liable for the Council Tax because the tenancy began before
midnight. If I have a void I would be
liable from that day.
Many local authorities are now charging
where a property is let to students out of term time – summer holidays – on the
basis that they are not in full time education during this time and therefore
are not exempt. Where the property is let on one AST the students are liable
for this payment but where the property is let on more than one AST the
landlord is liable. In my opinion all local authorities will soon be doing this
because it is a revenue producer and is legal under Council Tax regulation.
Landlords need to consider this when deciding how to set up the tenancy.
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Sign Up10:54 AM, 3rd September 2012, About 12 years ago
Interesting Mary. So if students' courses finish mid June, where the never ending tenancy 'cycle' runs back to back (Aug 1 to 31 July) , if they leave in June and come back to the house for their graduation in last week of August, they are liabale for the last 6 weeks, whereas if they leave keys in June, the landlord is. This (whilst true no doubt?) runs against the simple idea of a property being 'flagged' as exempt and the further safety net for landlords of the council asking - - "Is there a tenancy agreement in place for the people listed under you for this year".
I prefer not to state times as that avoids confusion.
Mary Latham
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Sign Up12:59 PM, 3rd September 2012, About 12 years ago
Gerald In all the years that I have been letting to students this has not been an issue until now and it is only because some authorities are charging once term finishes that it has become a problem. I always let 1st July - 30th June and my problem is going to be with the tenants at the start of the tenancy rather than the end. Unless I have final year students they always want to leave their belongings in my property until their new tenancy begins in another property rather than drag them home with them. I am wondering if this will now change because the LA is charging them council tax until term begins.
In your case you could show the LA that your tenancy is a fixed term until the end of July and see what they decide to do. Time will tell how each authority will play this and also if students will begin to refuse back to back tenancies because of the council tax liability.
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Sign Up14:01 PM, 3rd September 2012, About 12 years ago
Whenever I get bills for these 'stray bits' I ring council up and say ... this is awkward administratively for me because the computer has generated this interim amount but the reality is that it is a 'student house' and there's students booked back in for the year. They usually then say ... oh yes I can see there's an exemption been in place running for a while on this one, sorry about that ... and wipe it out. It seems like some sort of on-going game. I think perhaps when it's under your own name for liability purposes - they get the security of coming to the proper owner if there's any money troubles rather than students elsewhere in the country, world or wherever - which goes hand in hand with the 'doggie biscuit' of the wipe out for assisting in the transparent and singularity management of the account. My experience is that councils are an art not a science....
PS - "where is the key?" - on your key hook with a tick on your pc or secretely selloptaped to the back of a Monet in the property still.
PPS - I think they all use similar charging software now. So there might be more reality than 'game' to the above conversations than first meets the eye.
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Sign Up16:59 PM, 8th January 2014, About 11 years ago
Council Tax Discount.
I have an issue with the local authority over council tax.
The tenant at my one bedroom investment property gave me 4 weeks written notice to quit. Her letter was dated 10th October 2013 making her last day at the house the 6th November.
This tenant is on benefits and the council tax is paid by the local authority.
This local authority under class C council tax discount gives 3 months at 100% non payment of council tax as the property is unoccupied.
I am now finding that the council will only allow 2 months discount because the ex-tenant took up partial residence in her new property on the 10th of October.
My property was still part furnished up to the vacation date of 6th November.
I feel I should get the full discount starting 6th November. The council view it differently and insist that it should run from the 10th October.
So unbeknown to me in reality I only have 2 months to bring the property back to a rentable condition and find a new tenant. Not the expected 3 months.
I am still looking for a tenant.
Any information on how to argue this case with the council will be appreciated.